In this episode, we’re joined by Cynthia Sharpe, Principal of Cultural Attractions and Research for the Thinkwell Group. Cynthia brings guest behavior, museum and education perspectives to her many projects, giving her unique insights on going beyond hospitality in healthcare and the lessons the industry can learn from experience design at theme parks and other attractions.

Here are some links and references related to this week’s show: 

* The Case for Experience Design (bit.ly/2km9byZ)
* Small floor plan changes could bring big returns for medical groups (bit.ly/2meclW2)
* Imagineering Healthcare: A Healing Environment Design Model based on Experiential Design, Authenticity and Disney’s Design Approaches (bit.ly/2khyWQW)
* Challenges for design researchers in healthcare (bit.ly/2lVgoXc)

Along with co-presenter and former Insights guest Dr. Steven Merahn, Cynthia can be heard speaking at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. 

Did you miss early bird registration? Don’t worry, we have you covered! Use the code POD200 while registering and save $200. Visit mgma.com/bigeasy19 for more info and to register. 

If you like the show, please subscribe and rate and review it wherever you get your podcasts. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at podcasts@mgma.com. 

MGMA Insights is presented by Craig Wiberg, Rob Ketcham, Decklan McGee and Daniel Williams. 

* Thanks to Stericycle for sponsoring this episode of MGMA Insights. To learn more about how Stericycle can ensure your practice remains safe, secure and compliant, visit stericycle.com/reliability. *

Insights: What the Medical World Can Learn from Disney, Google and the San Diego Zoo

Welcome to the MGMA Podcast Network, your gateway to insightful discussions and expert analysis on key topics in healthcare management. Dive into a diverse array of shows tailored to meet the interests and needs of healthcare professionals like you. 

Explore the experiences and perspectives of trailblazing women in healthcare on "Women in Healthcare," or discover innovative strategies and solutions for your practice on "Business Solutions." Stay updated on the latest industry trends and news with "Week in Review," and gain valuable insights from industry leaders and MGMA members on "Member Spotlight." Don't miss our flagship show, "MGMA Insights," where we delve deep into the most pressing issues facing healthcare organizations today.

Whether you're seeking inspiration, practical advice, or in-depth analysis, the MGMA Podcast Network is your trusted companion on your journey towards excellence in healthcare management. Tune in and join the conversation today!

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Science & Medicine

Health & Fitness

Summary:
This episode of the MGMA Insights Podcast features Dr. Dawn Tartaglione, DO, FACOS, DFACOS, Medical Director of Neurosurgery at Bayhealth. Known as “Dr. T,” she discussed her journey into neurosurgery while highlighting its challenges, rewards and innovations. In 2003, Dr. T was the first female Doctor of Osteopathic Medicine to become a board-certified neurosurgeon. This launched her 22-year career in neurosurgery practice, where she has specialized in multiple areas including spine, neurotrauma, brain and spine tumors, and critical care. Dr. T is also the first neurosurgeon to be elected President of the American College of Osteopathic Surgeons. Dr. T sat with MGMA Senior Editor Daniel Williams, MBA, MSEM, to offer insights into the intricacies of neurosurgery, the importance of stress management and trends such as navigation tools. Key Takeaways:
- Dr. T discussed her path from an early interest in science into a successful neurosurgery career through medical school and residency. - Delivering bad news to patients and their families presents numerous challenges, requiring being both direct and empathetic while considering cultural and linguistic factors. Using a structured approach, Dr. T starts with definitive statements before softening the blow while being mindful of the patient’s/family’s emotional state.  - Work flexibility and self-care is important to maintaining a healthy work-life balance. Some best practices include reducing or cutting time spent on social media, finding hobbies outside work and creating a work environment that supports everyone’s passions.  - Deep brain stimulation has become a revolutionary treatment for Parkinson’s disease and other neurological conditions by improving symptoms and fine motor control. Other innovations, such as navigation tools and AI applications, allow for better visualization that improves how neurosurgeons mitigate risks while operating on the nervous system. 
Resources Dr. T on the Web Bayhealth on the Web MGMA Resources: MGMA Stat Ask an Advisor MGMA Membership MGMA Consulting WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com.

Episode Sponsors:
 
iCoreRX
The February cyber attack on change healthcare continues to cause prescription delays and that is stressful on patients and doctors, but not if the doctors are using iCoreRx, a leading ePrescribing software that enables electronic prescription creation and management to simplify your medical operations. Check them out at icoreconnect.com/mgma. Laserfiche
Are you tired of dealing with time-consuming processes and outdated strategies? It's time for a change. Introducing Laserfiche, the leading platform for process automation and data analytics. Transform your organization into a technology-driven powerhouse, ready to tackle any disruption. Optimize workflow automation, revamp cost-inefficient initiatives, and free up your staff's time for more meaningful work. Don't let outdated processes hold you back. Unlock the power of Laserfiche and take control of your organization's future. Visit laserfiche.com today for efficiency, resilience, and success.

A Conversation with Dr. T: Insights into Neurosurgery, Patient Care, and Career Sustainability

This episode of the MGMA Week in Review podcast discusses initiatives to improve maternal health outcomes through transportation services, growing support for permanent telehealth expansions, confusion around Medicaid coverage, and the impact of cyberattacks on healthcare practices. It also shares results from an MGMA Stat poll on quality performance metrics in physician compensation plans. Takeaways: - Access to care through programs addressing social determinants like transportation can help improve health outcomes. - Value-based payment models that include quality metrics are becoming more prevalent in physician compensation. - Clear communication around Medicaid coverage is vital to prevent unnecessary loss of coverage. - Cyberattacks can significantly impact healthcare practices, leading to data breaches, disruption of services, and financial losses. Support is needed to help them manage challenges and financial strain from such events. - Data security is a growing concern as ransomware attacks on healthcare organizations continue. Sources:
Uber Health story
Telehealth Expansions for Seniors
Confusion on Medicaid Coverage
Change Healthcare article
MGMA Stat Poll MGMA Resources:
MGMA Stat
Ask an Advisor
MGMA Membership
MGMA Consulting 
WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com.

Episode Sponsors:
 
iCoreRX
The February cyber attack on change healthcare continues to cause prescription delays and that is stressful on patients and doctors, but not if the doctors are using iCoreRx, a leading ePrescribing software that enables electronic prescription creation and management to simplify your medical operations. Check them out at icoreconnect.com/mgma. Laserfiche
Are you tired of dealing with time-consuming processes and outdated strategies? It's time for a change. Introducing Laserfiche, the leading platform for process automation and data analytics. Transform your organization into a technology-driven powerhouse, ready to tackle any disruption. Optimize workflow automation, revamp cost-inefficient initiatives, and free up your staff's time for more meaningful work. Don't let outdated processes hold you back. Unlock the power of Laserfiche and take control of your organization's future. Visit laserfiche.com today for efficiency, resilience, and success.

Week in Review: Telehealth Expansions, Medicaid Coverage, and Quality Metrics in Physician Compensation

Summary:
In this episode of MGMA’s Mindful Medicine podcast, Nike yoga instructor Xochilt Hoover shares her journey of practicing and teaching yoga since 2009. Hoover is part of Brown University’s Mindfulness-Based Stress Reduction (MBSR) teacher training, and her yoga classes can be streamed on Netflix. With April being National Stress Awareness month, Hoover shared insights from her personal journey of self-discovery on and off the mat with MGMA senior editor Daniel Williams, MBA, MSEM.  Key Takeaways:
- Mindfulness can be integrated seamlessly into yoga practice and teaching.
- Moving slowly allows students to feel benefits in both body and mind. 
- Activities done in a spirit of joy and with others can enhance well-being and reduce stress.
- Finding stillness through yoga and meditation can balance busy, restless modern lives. Resources: Xochilt on the web  Xochilt on Instagram Xochilt on Youtube Xochilt on Netflix MGMA Resources:
MGMA Stat
Ask an Advisor
MGMA Membership
MGMA Consulting 
WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com.

Episode Sponsors:
 
iCoreRX
The February cyber attack on change healthcare continues to cause prescription delays and that is stressful on patients and doctors, but not if the doctors are using iCoreRx, a leading ePrescribing software that enables electronic prescription creation and management to simplify your medical operations. Check them out at icoreconnect.com/mgma. Laserfiche
Are you tired of dealing with time-consuming processes and outdated strategies? It's time for a change. Introducing Laserfiche, the leading platform for process automation and data analytics. Transform your organization into a technology-driven powerhouse, ready to tackle any disruption. Optimize workflow automation, revamp cost-inefficient initiatives, and free up your staff's time for more meaningful work. Don't let outdated processes hold you back. Unlock the power of Laserfiche and take control of your organization's future. Visit laserfiche.com today for efficiency, resilience, and success.

Mindful Medicine: Integrating Mindfulness and Yoga into Daily Stress Relief

Introduction: 
In this episode of the AskMGMA Podcast, hosts Daniel Williams and Christy Good discuss strategies for managing stress and burnout among healthcare professionals. Williams shares his experience with mindfulness practices at MGMA and launches a new stress management program. 
Summary: Williams and Good discuss the results of MGMA's recent stat poll which found 75% of medical group leaders reporting increased stress levels in 2024. They explore causes of stress in healthcare and strategies discussed in the podcast, including setting boundaries, prioritizing self-care, managing email overload, and the importance of peer support. 
Key Takeaways: 
- Practice mindfulness, meditation, deep breathing, and other stress-relief techniques daily
- Set clear boundaries between work and personal life 
- Prioritize downtime, hobbies, spending time with family and friends
- Manage information overload by scheduling dedicated email/phone times
- Seek peer or professional support to manage intrusive thoughts 
Sources/Resources: 
- MGMA stress management program for members (This is open to MGMA Members) 
- The Energy Bus book
- Investing in time management to make space to address stress, burnout  MGMA Resources:
- MGMA Stat
- Ask an Advisor
- MGMA Membership
- MGMA Consulting WE WANT TO HEAR FROM YOU
Let us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com.

Episode Sponsors:
 
iCoreRX
The February cyber attack on change healthcare continues to cause prescription delays and that is stressful on patients and doctors, but not if the doctors are using iCoreRx, a leading ePrescribing software that enables electronic prescription creation and management to simplify your medical operations. Check them out at icoreconnect.com/mgma. Laserfiche
Are you tired of dealing with time-consuming processes and outdated strategies? It's time for a change. Introducing Laserfiche, the leading platform for process automation and data analytics. Transform your organization into a technology-driven powerhouse, ready to tackle any disruption. Optimize workflow automation, revamp cost-inefficient initiatives, and free up your staff's time for more meaningful work. Don't let outdated processes hold you back. Unlock the power of Laserfiche and take control of your organization's future. Visit laserfiche.com today for efficiency, resilience, and success.

Ask MGMA: Managing Stress and Burnout in Healthcare with Mindfulness and Self-Care

In this episode of the MGMA Week in Review Podcast, Daniel Williams, senior editor at MGMA, and co-host Colleen Luckett discuss the latest developments in healthcare. They cover a range of topics, including primary care access, social engineering schemes targeting hospital IT help desks, and the role of medical assistants in multi-site healthcare settings. Join them as they share insights, poll results, and valuable resources to keep healthcare leaders informed and empowered. 
Key Takeaways: The US lags behind other wealthy nations in terms of access and continuity of primary care.Building long-term relationships between patients and primary care physicians is essential for better healthcare outcomes.US doctors should improve coordination with specialists to enhance patient care.Social engineering schemes targeting hospital IT help desks pose a significant threat, and organizations need to implement strict security protocols.Medical assistants play a crucial role in multi-site healthcare organizations, and leveraging their skills effectively can address staffing challenges.Sources and Resources:Becker's Hospital Review: "How US primary care compares to other wealthy nations"Health IT Security: "Surge in hospital IT help desk social engineering schemes"MGMA Stat Poll: "Medical assistants in multi-site healthcare organizations"MGMA Resources:
MGMA Stat Ask an Advisor MGMA Membership MGMA Consulting WE WANT TO HEAR FROM YOU
Let us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com.

Episode Sponsors:
 
iCoreRX
The February cyber attack on change healthcare continues to cause prescription delays and that is stressful on patients and doctors, but not if the doctors are using iCoreRx, a leading ePrescribing software that enables electronic prescription creation and management to simplify your medical operations. Check them out at icoreconnect.com/mgma. Laserfiche
Are you tired of dealing with time-consuming processes and outdated strategies? It's time for a change. Introducing Laserfiche, the leading platform for process automation and data analytics. Transform your organization into a technology-driven powerhouse, ready to tackle any disruption. Optimize workflow automation, revamp cost-inefficient initiatives, and free up your staff's time for more meaningful work. Don't let outdated processes hold you back. Unlock the power of Laserfiche and take control of your organization's future. Visit laserfiche.com today for efficiency, resilience, and success.

Insights: What the Medical World Can Learn from Disney, Google and the San Diego Zoo

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