Together with guests Ice, Michaela and Shaun, who were panelists with me at the PHIST conference in Phuket on the 2nd of September, we talk about 'Building Inclusive Hospitality: Fostering sustainable communities and environments'
I was so inspired by our conversation at the conference that I had to invite them back to this podcast and have my guests share their experiences with you all.
Recruitment practices needed when building diverse teams
Inclusive teams require good culture and leadership
Empowering our teams to take initiative and drive change
Engaging with customers and how it can impact the profit of your business
Tourism not only plays a role in creating economy but also it is an opportunity for educating communities, colleagues and customers
What challenges has each speaker faced in the work they are doing
Final message from each speaker: Take the first step, even if it a small step to begin with.