As a brand experience expert, TED talk speaker, and #1 Best Selling Author of CustomHER Experience, Katie knows firsthand the challenges organizations encounter as they strive to design a sustainable and effective CX program tailored for the female consumer. Using her experiences as a Chief Inspiration Officer, building company infrastructure, and designing customer experience programs, she is now a leading voice for positive, actionable change in the organizations with which she partners. As a highly sought-after speaker, Katie has inspired audiences around the world to think differently about the female consumer, customer experience, and leadership. She has worked with globally recognized brands, including Honda, Celebrity Cruises, and Canada Post. Katie speaks with Sharon about transformation through her trials and triumphs and how she is inspiring change through her online community by addressing both professional and personal development so women can take control of their future. Learn more about Katie at katiemares.com