BDR

In this episode of the Prime Partners podcast, Peter Capuciati, chairman and CEO of Bluon, discusses the challenges faced by technicians in the HVAC industry and how owners and managers can provide a lifeline through innovative data access and support.

The conversation explores the evolution of technician training, the generational shift in the workforce, and the impact of Bluon’s solutions on business efficiency and technician performance.

Listen and discover how investing in technician support leads to happier customers, more technician retention, and more successful business returns.

Listen here:

• Technicians are underserved in terms of support and data.

• 00:00 Introduction and Background

As chairman and CEO, Peter Capuciati is responsible for Bluon’s overall vision and business strategy. Peter’s unique “bilingual” background—as a nuclear physicist from Columbia University and a seasoned entrepreneur with decades of experience navigating over $20B in deals—gives him a truly unique perspective on fully understanding the company’s technical and business sides.

Bluon

• Facebook

Peter Capuciati

• LinkedIn

[email protected]
1-855-425-8686
Time Zone: PT

BDR’s Prime Partners Podcast host, Tyler Gunhus, is BDR’s Marketing Manager. He has over ten years of communications experience spanning print, broadcast, and product marketing. After graduating from Biola University with a Communication and Media Arts degree, Tyler joined a large media company, coordinating content creation, social media, and promotions. He joined the BDR team in 2020, helping lead the marketing strategy and execution, focusing on brand development.

In 2024, he became the host of the Prime Partners Podcast, which delivers insight into services, resources, and business practices that can help your company succeed faster.

Each episode features a BDR partner company or client who shares ways you can take your company forward.

Want to learn more about the BDR SAI partner highlighted in this episode? Reach out to BDR’s Client Experience Coordinator, Samantha Minnar, or go to: https://www.bdrco.com/partners/

Listen HERE for more podcast episodes from BDR.

The post A Lifeline to Technicians: How to Better Support Your Team in the Field first appeared on BDR and is written by Erin Kunz.

BDR

In the ever-evolving landscape of HVAC solutions, ductless systems have emerged as a versatile and efficient option for residential and commercial applications.

In this episode of BDR’s Prime Resources Podcast, listeners gain invaluable insights from BDR’s Distributor Relationship Specialist and Trainer, Candy Cunningham. With her extensive expertise in the field, Candy delves into the burgeoning trends surrounding ductless systems and their remarkable impact on the market. She also provides actionable strategies for contractors to effectively highlight ductless options during the sales process, emphasizing the profitability potential that comes with incorporating these systems into their offerings.

Throughout the episode, Candy addresses key questions such as consumer awareness of ductless options, optimal residential applications, and the diverse range of ductless products.

Join us on the Prime Resources Podcast as we discuss ever-evolving consumer preferences, their sustainability concerns, and how to integrate ductless solutions into your sales arsenal that can unlock new opportunities for profitability and customer satisfaction.

• (00:56) – What trends are you seeing in the market around ductless?

Candy Cunningham is BDR’s Client Relationship Specialist. She is BDR’s primary contact person for its distribution training sales channel and provides ongoing resources to BDR’s distribution partners to help them host successful classes that drive their business forward.

Candy has a deep background in distribution sales and territory management and was recognized in the Top 10 of National Distribution Sales on three separate occasions.

BDR’s Prime Resources Podcast is dedicated to providing you with the knowledge you need to help your business achieve Prime results – with Prime being the most flourishing stage or state.

Listen to more episodes of the Prime Resources Podcast HERE

You can also listen to all episodes of the Prime Resources Podcast on Spotify

The post The Benefits of Adding Ductless to Your Sales Offering first appeared on BDR and is written by Erin Kunz.

BDR

In this episode of the Prime Resources Podcast, BDR’s Lead Head Coach and Trainer, John Michel, discusses what head trash is, the tools you need to identify it, figuring out your triggers, and ways you can stop it.

How can you challenge yourself and your thought processes in a positive way to get through and clear out your head trash? Listen and find out!

• (00:57) – What is head trash?

John Michel built a highly successful career in the HVAC, Energy Services, Plumbing, and related contracting fields, with extensive experience in both the Residential and Commercial markets. In all of John’s roles, he was heavily involved in developing corporate organizational structure, including people, processes, and other resources necessary to drive personal and company success. He understands the relationship between sales growth and the organizational structure required to effectively support and manage growth… while maximizing profitability.

BDR’s Prime Resources Podcast is dedicated to providing you with the knowledge you need to help your business achieve Prime results – with Prime being the most flourishing stage or state.

Listen to more episodes of the Prime Resources Podcast HERE

You can also listen to all episodes of the Prime Resources Podcast on Spotify

The post Clearing Your Head Trash first appeared on BDR and is written by Erin Kunz.

BDR

In this episode of the Prime Partners Podcast, PuriFi Labs Chief Revenue Officer Michael Hunter discusses the importance of indoor air quality and the need for a residential air purification system.

Listen as he demystifies good versus great air quality and explains how it is measured.

• (00:47) – About Michael and his industry background

Michael Hunter is PuriFi Labs’s Chief Revenue Officer. He is an influential leader in the industry who strives for excellence in professional development for himself and those he works with daily. He’s been in the HVAC industry for over 20 years, starting as a territory manager at a major industry distributor and eventually becoming a trainer and coach at BDR before moving to PuriFi Labs as its CRO.

PuriFi Labs

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Michael Hunter

• LinkedIn

[email protected]
(602) 253-2624
Time Zone: MT

BDR’s Prime Partners podcast delivers insight on services, resources, and best practices to help your business succeed faster.

Each episode features a BDR partner company or client who shares ways you can take your company forward.

Want to learn more about the BDR SAI partner highlighted in this episode? Reach out to BDR’s Client Experience Coordinator, Samantha Minnar, or go to: https://www.bdrco.com/partners/

Listen to more podcast episodes from BDR HERE

The post Indoor Air Quality and Purification first appeared on BDR and is written by Erin Kunz.

BDR

What impact does communication have on your customer’s installation experience?

In this episode of the Prime Resources Podcast, Shaun Weiss, BDR trainer, and head coach outlines why installers need interaction skills and how simple adjustments in communication can raise customer satisfaction and transform your business into the preferred choice in your market.

The process starts from a customer’s first connection with a sales professional through to their interactions with installers during the installation. Discover how to build a culture of great communication and “promise-keeping” that will set you apart from the competition.

• (02:13) – Defining the role of the Installer today
• (06:43) – A deeper look into the interpersonal skills an installer needs
• (14:27) – Overcoming communication challenges
• (16:31) – The points of “interaction” on a typical install
• (20:39) – How to enhance the customer experience
• (28:04) – Building company culture for better communication
• (31:26) – Identifying the habits of a retail-based installer
• (39:24) – Developing appropriate responses to children and pets

Shaun Weiss has 19 years of experience in the HVAC and Plumbing industry spanning several operational, management, and sales roles, with a concentration in Service Management & Service Operations. He has built and grown service, installation, and sales teams from scratch and has improved operational performance in Service, Installation, and Plumbing operations for each company he has worked for.

Shaun is a natural at business development and has transformed “independent-minded” departments into cohesive interdepartmental partnerships by implementing mutually-beneficial efficiency-focused processes that improved company-wide morale, the customer experience, and bottom-line profitability. He has 11 years of experience in business coaching from the client’s perspective so he’s very knowledgeable about BDR business management practices & BDR’s industry-specific financial performance analytics.

BDR’s Prime Resources Podcast provides you with the knowledge you need to help your business achieve Prime results – with Prime being the most flourishing stage or state.

Listen to more episodes of the Prime Resources Podcast HERE

You can also listen to all episodes of the Prime Resources Podcast on Spotify

The post Why Installers Need Interaction Skills first appeared on BDR and is written by Tyler Gunhus (BDR).