In this episode of the Big Hitters podcast, Andrew Hathaway interviews Tim and Robert Crume from Rise of Kings, a rapidly growing installation service company. They discuss their journey from humble beginnings to managing thousands of installations weekly across multiple states. The conversation delves into the importance of company culture, the role of technology and AI in streamlining operations, and the significance of personal development and selflessness in business. Tim and Robert share insights on how they prioritize people over profit and the challenges they face as they scale their business.

Takeaways:

• We focus on the person rather than just their skills.
• Culture is the foundation of a good customer experience.
• Technology helps streamline operations and improve efficiency.
• Investing in people leads to better business outcomes.
• Selflessness in business can lead to greater success.
• AI can enhance customer service and operational efficiency.
• Skilled labor is essential for growth and quality service.
• Transformative experiences can improve company culture.
• Building trust with employees is crucial for retention.
• Continuous improvement in processes is key to scaling.

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