In this episode of The Friction-less Workshop, Andrew Uglow explores the invisible patterns that lead to

workshop burnout and lost profit. He breaks down the foreman capability gap and explains why traditional

training often fails the people who run the workshop floor. Andrew shares insights on how to use

micro-coaching to reduce unforced errors and improve comeback rates, potentially adding six figures to

your bottom line. You will learn about the duck on the pond syndrome and why resourcing your foreman for

the people part of their job is the key to long-term retention and profitability.

Contact details:

Andrew has a variety of free downloads and tools you can grab:

Discover if your workshop is Retention Worthy© here or visit his website, https://www.solutionsculture.com where the focus is on bringing reliable profitability to automotive workshop owners and workshop management through the Retention, Engagement and Development of their Technical Professionals.

Co-host: Anthony Perl

Produced by: 'Podcasts Done for You'