The insurance industry is at an inflection point—legacy processes are still widespread, yet AI and automation are enabling smarter, more efficient workflows. But how do insurers cut through the noise and apply technology in a way that truly transforms their operations?

In this episode, Matthew Grant sits down with Nigel Walsh, newly appointed at ServiceNow, to discuss how AI, digital agents and workflow automation are reshaping insurance. With 500 insurers already using ServiceNow, Nigel shares why he joined, what ServiceNow does beyond IT service management, and how its AI-powered workflows are tackling the industry’s “messy middle.”

If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Nigel Walsh on LinkedIn to start a conversation!

Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.

Continuing Professional Development

This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.

By the end of this podcast, you should be able to meet the following Learning Objectives:

If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 345 page of the InsTech website or email [email protected] to let us know you have listened to this podcast.

To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

The automotive industry is undergoing a transformation—electrification, changing ownership models and evolving customer expectations are reshaping the market. But how does insurance fit into this shift? 

In this episode, Robin Merttens speaks with Nimeshh Patel, CEO of Wrisk, about how the company is helping major automotive brands embed insurance seamlessly into the car-buying journey.

With a customer-first digital experience, Wrisk enables instant, hassle-free insurance at the point of sale, eliminating outdated manual processes. 

The discussion also covers Wrisk’s international expansion, its Series B fundraising and why the company focuses on collaboration rather than disruption in the insurance ecosystem.

If you like what you’re hearing, please leave us a review on whichever platform you use or contact Robin Merttens on LinkedIn. You can also contact Nimeshh Patel on LinkedIn to start a conversation!

Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.

Continuing Professional Development

This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.

By the end of this podcast, you should be able to meet the following Learning Objectives:

If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 345 page of the InsTech website or email [email protected] to let us know you have listened to this podcast.

To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Agentic AI - the buzzword of 2025. But what is it and how can it help claims?

The insurance industry has long struggled with manual, time-consuming claims processes that create bottlenecks and put pressure on adjusters. Now, Agentic AI is emerging as a solution: automating administrative tasks and enabling claims teams to work faster and more efficiently.

In this episode, Matthew Grant speaks with Robin Roberson, co-founder of Agentech, about how digital agents are reshaping claims handling. By leveraging Agentic AI, Agentech is reducing processing time from 30 minutes to 30 seconds, enhancing subrogation workflows and helping insurers streamline claims without removing human expertise.

Robin, a veteran in InsurTech and former WeGoLook founder, shares her journey from launching startups to pioneering AI-driven claims solutions. She also discusses why mentorship is crucial for new entrepreneurs, how working with design partners ensures AI solves real-world problems and why reducing adjuster burnout is a core focus of Agentech.

Key Talking Points:

If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Robin Roberson on LinkedIn to start a conversation!

Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.

Continuing Professional Development

This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.

By the end of this podcast, you should be able to meet the following Learning Objectives:

If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 344 page of the InsTech website or email [email protected] to let us know you have listened to this podcast.

To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Traditional underwriting is evolving, and AI-powered platforms are leading the charge. In this episode, Robin Merttens speaks with Will Ross, CEO and Co-founder of Federato, about how their RiskOps platform is helping insurers make smarter, faster underwriting decisions.

Federato enables underwriters to triage submissions, prioritise in-appetite risks and streamline workflows using AI-driven insights. Will shares how his background in wildfire modelling led to the creation of Federato, how underwriters spend more time on the right risks post-implementation and why the company’s rapid growth is a testament to the industry's appetite for smarter portfolio management.

The discussion also covers Federato’s recent $40 million USD Series C funding, its expansion into the UK market and how the RiskOps approach is catching on as a fundamental shift in underwriting strategy.

Key Talking Points:

If you like what you’re hearing, please leave us a review on whichever platform you use or contact Robin Merttens on LinkedIn. You can also contact Will Ross on LinkedIn to start a conversation!

Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.

Continuing Professional Development

This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.

By the end of this podcast, you should be able to meet the following Learning Objectives:

If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 343 page of the InsTech website or email [email protected] to let us know you have listened to this podcast.

To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

AI-driven automation is transforming how insurers process data, streamline workflows and improve decision-making. In this episode, Robin Merttens speaks with Graeme Asquith, UK Managing Director at mea Platform, about how AI-powered document ingestion is changing the game for underwriting and claims.

With advanced machine learning models trained on millions of insurance documents, mea platform enables insurers to extract key information instantly—reducing manual processing, improving accuracy and accelerating business decisions. Robin and Graeme also discuss the rise of algorithmic underwriting, the role of AI in digital distribution and what’s next for the insurance industry as automation becomes a competitive necessity.

Key Talking Points:

If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Graeme Asquith on LinkedIn to start a conversation!

Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.

Continuing Professional Development

This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.

By the end of this podcast, you should be able to meet the following Learning Objectives:

If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 342 page of the InsTech website or email [email protected] to let us know you have listened to this podcast.

To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

From manual data entry to slow underwriting decisions, inefficiencies in broker management have long been a challenge for the commercial insurance industry. But what if brokers could streamline data collection, enhance risk assessment and seamlessly connect with underwriters in real time?

In this episode, Robin Merttens speaks with Alex Cardona, CEO and Co-founder of Recorder, a company building the next generation of broker management software. After a successful exit from Codat, a financial data infrastructure business, Alex and his team are applying their expertise to insurance—helping brokers replace outdated workflows with automation, APIs and structured data.

Key Talking Points:

If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Alex Cardona on LinkedIn to start a conversation!

Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.

Continuing Professional Development

This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.

By the end of this podcast, you should be able to meet the following Learning Objectives:

If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 341 page of the InsTech website or email [email protected] to let us know you have listened to this podcast.

To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Satellite imagery is revolutionising the way insurers assess risk, track disasters and provide coverage. In this episode, Matthew Grant speaks with Berend de Jong, Global Insurance & Finance Lead at Planet Labs, about how high-resolution satellite imagery and geospatial data are reshaping the insurance industry.

With a fleet of over 200 satellites capturing daily images of the Earth's surface, Planet Labs enables insurers to enhance flood and wildfire risk modeling, parametric insurance solutions and pre/post-loss assessments.

The conversation explores real-world applications, including how instant satellite imaging played a key role in analysing the Los Angeles wildfires and German floods, and how parametric insurance providers like Floodbase leverage satellite data to develop innovative flood coverage solutions.

Key Talking Points

If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Berend de Jong on LinkedIn to start a conversation!

Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.

Continuing Professional Development

This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.

By the end of this podcast, you should be able to meet the following Learning Objectives:

If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 340 page of the InsTech website or email [email protected] to let us know you have listened to this podcast.

To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

How is generative AI changing the way insurers work—and think?

In this episode, Matthew Grant sits down with Bob Pick, EVP Chief Information Officer at Tokio Marine North American Services and Group Deputy Chief Information Technology Officer for Tokio Marine Group, to explore the real-world impact of generative AI in the insurance industry.

From streamlining underwriting decisions to detecting fraud and automating operational processes, Bob explains how Tokio Marine is using AI to address both everyday challenges and complex, global demands. Balancing innovation with responsibility, the conversation sheds light on what AI can—and can’t—do for insurers today.

If you’ve ever wondered how generative AI works in practice, or what it means for the future of insurance, this episode offers clear and thought-provoking insights.

Key Talking Points:

If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Bob Pick on LinkedIn to start a conversation!

Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.

Continuing Professional Development

This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.

By the end of this podcast, you should be able to meet the following Learning Objectives:

If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 339 page of the InsTech website or email [email protected] to let us know you have listened to this podcast.

To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

How is technology redefining supply chain insurance and resilience in a changing world?

Parsyl is combining innovation, data and ambition to transform the way essential supply chains are insured. Robin Merttens speaks with Alex Haar, Co-founder and Chief Product Officer at Parsyl, about the company’s impressive growth, their $20M Series C funding and the advanced technologies powering their solutions. From leveraging AI and IoT to expanding into non-perishable cargo, Parsyl is building a future where insurers and businesses can better predict, price and mitigate risks across global supply chains.

Key Talking Points:

If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Alex Haar on LinkedIn to start a conversation!

Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.

Continuing Professional Development

This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.

By the end of this podcast, you should be able to meet the following Learning Objectives:

If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 338 page of the InsTech website or email [email protected] to let us know you have listened to this podcast.

To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

In this episode, Matthew Grant sits down with Adrian Coupland from Earnix to explore the findings of its latest industry report, An Industry at a Crossroads. They discuss how insurers are adapting to modern challenges, from navigating compliance to leveraging real-time analytics. With a focus on modernisation and competition, Adrian shares insights into how technology and data are reshaping the insurance landscape, empowering businesses to move faster and make smarter decisions.

This conversation offers a glimpse into how insurers can stay ahead in a complex, evolving market while addressing regulatory pressures and increasing customer expectations.

Key Talking Points:

If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Adrian Coupland on LinkedIn to start a conversation!

Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.

Continuing Professional Development

This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.

By the end of this podcast, you should be able to meet the following Learning Objectives:

If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 337 page of the InsTech website or email [email protected] to let us know you have listened to this podcast.

To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.