Insurance for the New Possible was joined by Adrian Davis, Commercial Leader: Financial Services, Insurance and Enterprise Financial Products at Adyen, and Sebastian de Zulueta, Head of Digital Business, EMEA at Chubb.

Some of the insights they shared included:

- Payments are the gateway to capital movement through an insurer and play a pivotal role in customer acquisition. Payments aren’t just operational—they are strategic levers for growth and retention.

- Digital-native consumers don’t benchmark insurers against one another—they compare them to platforms like Amazon or Netflix. The expectation is instant, seamless, and intuitive service.

- Optimized and innovative payment functionality can help fight fraud and reduce costs.

- While many envision AI personalizing consumer-facing insurance experiences, Adrian noted the most immediate impact today is behind the scenes: claims assessment, fraud detection, and process automation.

- The conversation highlighted the insurance gap among SMBs and digital-first entrepreneurs, from Shopify sellers to independent online creators. Platforms that already serve SMBs could become powerful distribution channels for embedded insurance.

Insurance for the New Possible was joined by Garrett Olson, Head of Insurance and ERM at Wolt, and Sebastian de Zulueta, Head of Digital Business, EMEA at Chubb.

Some of the insights they shared included:

- Online malls are the new civic space—and they require digital integrity. These platforms, intermediated by code, must establish rules, norms, and enforcement mechanisms just like physical spaces.

- Trust online should mirror real-world signals—but at a technological level. In a physical mall, people intuitively scan others, read social cues, and rely on physical presence for trust. Online, this becomes a technological challenge. Platforms must recreate this trust using data signals.

- Insurance needs to be where people work, live, and play. By embedding protection into these everyday categories, users don’t have to seek coverage—they just receive it as part of the value they’re already creating on the platform.

- Gig workers currently operate with massive risk—and little protection. From couriers to freelancers, platform workers face daily operational, personal, and reputational risks and W0lt and Chubb are working hard to fix this.

- To make insurance invisible and automatic, platforms need precise data triggers—moments when insurance should start or pay out. This includes real-time events like delivery delays, missed gigs, or customer disputes.

Insurance for the New Possible was joined by Ser Yang, Insurance Solution Lead at ByteDance, and Michael McLeod, Senior Manager, Consumer Partnerships, Asia Pacific at Chubb.

Some of the insights they shared included:

- Insurance can’t rely on claims alone to demonstrate value. The industry needs to make the value of insurance more visible throughout the customer lifecycle. 

- Embedded insurance works best when it doesn’t look like insurance. The sweet spot lies in designing synergistic insurance experiences that blend into a partner’s ecosystem. Think less about selling insurance directly, and more about solving contextual problems.

- Micro-engagements create macro-trust. The real opportunity is in riding the existing engagement rails of digital platforms — from shopping to content to financial planning tools.

- Digital platforms offer rich, intent-driven signals for insurance. Intent is the new targeting and digital platforms create powerful conversion funnels.

- Livestreaming could be the new digital salesforce. Live commerce is already massive in Asia, and it’s merging entertainment and transactions in real time. This model works because of engagement, two-way interaction, and urgency.

- “Do Right by the Customer” is the guiding principle. In a world of personalization, embedded experiences, and digital trust, the brands that win will be those who prioritize customer value.

Join us to discuss how data, empathy, and collaboration are reshaping financial ecosystems in Asia, with Trina Yeung, Chief Financial Officer at Atome Financial.

This special episode was recorded during the Money20/20 Asia in Bangkok 2025.

Learn more: https://insuranceforthenewpossible.com

Join us to discuss why some PropTech models fail, how AI boosts operational efficiency, and where insurance fits into million-dollar property decisions, with Costa Savva, Co-Founding Partner at Lazudi.

This special episode was recorded during the Money20/20 Asia in Bangkok 2025.

Learn more: https://insuranceforthenewpossible.com

Join us to discuss how DANA is using embedded finance and education to reach Indonesia’s underserved populations, with Dean Krstevski, Chief Operating Officer at DANA.

This special episode was recorded during the Money20/20 Asia in Bangkok 2025.

Learn more: https://insuranceforthenewpossible.com

Join us to discuss about building trust, activating data partnerships, and transforming how insurance gets delivered and personalized, with Richard Bracken, Regional Head of Consumer Partnerships, APAC at Chubb.

This special episode was recorded during the Money20/20 Asia in Bangkok 2025.

Learn more: https://insuranceforthenewpossible.com

Join us to discuss how embedded insurance can offer real-time, contextual protection and peace of mind, with Om Bhatia, Head of Digital, APAC at Chubb.

This special episode was recorded during the Money20/20 Asia in Bangkok 2025.

Learn more: https://insuranceforthenewpossible.com

Join us to discuss how Revolut builds trust through transparency, localizes learning, embeds protection into everyday services, and leverages data and AI to deliver personalized experiences in over 40 countries, with Ashley Thomas, Head of Strategy & Operations at Revolut.

This special episode was recorded during the Money20/20 Asia in Bangkok 2025.

Learn more: https://insuranceforthenewpossible.com

Join us to discuss how KBank embraced mobile banking early, why UX is the new battleground, and how digital insurance is emerging as a key growth area, with Chetaphan (Joe) Siridanupath, Managing Director, Kasikorn Business-Technology Group.

This special episode was recorded during the Money20/20 Asia in Bangkok 2025.

Learn more: https://insuranceforthenewpossible.com