Claims, the reason for insurance, right? In this episode of Ensuring Trust with Leppard, we talk about insurance intermediaries. Our experts, Fatima Ebrahim, Executive Head of Claims, and Leppard Chairman Steve von Roretz, discuss the critical role of brokers in understanding client needs and managing risks. From the nuances of cyber risks to the importance of sound written agreements, this episode is packed with insights for intermediaries aiming to protect their clients and themselves.

To find out more about Leppard products or to get support as a broker, visit leppard.co.za

Series produced for Leppard and Associates by Audiodacious.

Chapters:

(0:00) Insurance intermediaries have come under scrutiny recently following several significant events

(2:31) What are the key areas of focus for insurance intermediaries

(4:52) Understanding the increase in insurance intermediary claims

(6:28) Businesses have not put in place sufficient measures to protect themselves against cyber risks

(10:32) Common claims in this space

(12:51) Global warming, weather phenomena... how should brokers respond?

(14:57) The duties of a broker

(19:31) Risk management remains key for brokers and intermediaries

(21:46) "Why it is important for a broker to limit their liability"

(27:14) Steve responds to an angry underwriter

(31:18) "The wrong kind of fireworks": when insurance claims go bad

(33:17) Important takeaways for brokers regarding insurance negotiations