Ensuring Trust with Leppard

We close out Season 2 of Ensuring Trust with Leppard speaking about Single Project Professional Indemnity (SPPI) policies with Vanessa Klebber and Keith Mumford. Discover how these policies differ from annual PI, the importance of understanding contract conditions, and the critical role of SPPI in large construction projects. Also, gain insight about potential risks, from design flaws to project delays, and how comprehensive insurance coverage can protect your reputation and financial stability. Don't miss this essential discussion for construction professionals!

To find out more about Leppard products or to get support as a broker, visit leppard.co.za

Series produced for Leppard and Associates by Audiodacious.

Chapters:

(0:00) Large construction projects are complex and have many risks

(2:47) SPPI policies are becoming increasingly popular for single project projects

(5:56) NB: understanding the dictates of a contract

(11:01) An overview of standard project lifespan and pressure points

(17:44) Standard single project PI exclusions

(23:14) Tales from the field: claims examples

In this episode of Ensuring Trust with Leppard, we navigate the complexities of financial crime and civil liabilities impacting financial institutions. Join Andrea Minaar, Executive Head of Underwriting, and Carolyn Roach, Head of Professional Indemnity and Financial Institutions, as they discuss the evolving regulatory landscape. Plus, the importance of crime and civil liability protection, and how Leppard's innovative policies are designed to safeguard reputations. Discover the challenges and solutions in managing risk, the role of technology in compliance, and the significance of maintaining trust in the financial sector.

To find out more about Leppard products or to get support as a broker, visit leppard.co.za

Series produced for Leppard and Associates by Audiodacious.

Chapters:

(0:00) Scenario: a senior accountant is accused of stealing client funds

(1:28) Financial institutions are falling prey to crime and civil liability incidents

(2:08) Leppard has developed an easy to understand comprehensive policy for financial institutions

(6:14) Certain financial sectors are vulnerable and need strong crime and civil liability protection

(9:48) Staying ahead of evolving risks and adapting to the changing landscape

(11:33) Carolyn: It's important that financial institutions do regular risk assessments

We're taking a deep dive looking at professional indemnity in the construction sector. Listen to Vanessa Klebber, Head of Corporate Risks, and Keith Mumford, Head of SPPI, as they explore the challenges of managing macro and micro risks in the built environment. Find out how claims trends, risk management, and the importance of robust contract management play crucial roles in mitigating potential liabilities. Learn from real-world scenarios and gain insights into the complexities of joint ventures and subcontractor management.

To find out more about Leppard products or to get support as a broker, visit leppard.co.za

Series produced for Leppard and Associates by Audiodacious.

Chapters:

(1:39) Professional indemnity has decreased PI premium pool due to soft market conditions

(3:17) Common trends in terms of claims

(7:01) Considering the opening scenario

(12:25) Managing subcontractor and joint venture liability

(15:27) Under-pricing can lead to cutting corners, increasing risk of errors and claims

(18:24) "Risk management could have prevented some catastrophes"

(20:43) Tales from the field: Subcontractor accidentally turns a swimming pool into a boiler

We're talking about the legal intricacies of security service contracts in this episode of Ensuring Trust with Leppard. Discover how a breach of contract can impact both security companies and their clients, and learn about the essential terms, legislation, and best practices that govern this industry. Our guests, Kerry Waugh and Stacy le Pan, provide expert insights into the responsibilities and liabilities involved, sharing real-life cases and practical advice for navigating this complex field. Tune in for a comprehensive discussion on maintaining trust and compliance in the security industry.

To find out more about Leppard products or to get support as a broker, visit leppard.co.za

Series produced for Leppard and Associates by Audiodacious.

Chapters:

(0:00) Scenario: when a private security company gets sued

(1:24) Why the terms and conditions in security service contracts are important

(6:55) When private security guards outnumber the police

(10:24) Compliance with security regulations is not optional for security companies

(16:49) Industry standards that security companies should adhere to

(22:37) Having liability insurance in place provides a security company with protection from lawsuits

(25:38) The cause of most security incidents on site

Claims, the reason for insurance, right? In this episode of Ensuring Trust with Leppard, we talk about insurance intermediaries. Our experts, Fatima Ebrahim, Executive Head of Claims, and Leppard Chairman Steve von Roretz, discuss the critical role of brokers in understanding client needs and managing risks. From the nuances of cyber risks to the importance of sound written agreements, this episode is packed with insights for intermediaries aiming to protect their clients and themselves.

To find out more about Leppard products or to get support as a broker, visit leppard.co.za

Series produced for Leppard and Associates by Audiodacious.

Chapters:

(0:00) Insurance intermediaries have come under scrutiny recently following several significant events

(2:31) What are the key areas of focus for insurance intermediaries

(4:52) Understanding the increase in insurance intermediary claims

(6:28) Businesses have not put in place sufficient measures to protect themselves against cyber risks

(10:32) Common claims in this space

(12:51) Global warming, weather phenomena... how should brokers respond?

(14:57) The duties of a broker

(19:31) Risk management remains key for brokers and intermediaries

(21:46) "Why it is important for a broker to limit their liability"

(27:14) Steve responds to an angry underwriter

(31:18) "The wrong kind of fireworks": when insurance claims go bad

(33:17) Important takeaways for brokers regarding insurance negotiations

In this inspiring episode of Ensuring Trust with Leppard, listen to the power of intentional corporate social responsibility (CSR) and its lasting impact on lives and communities. Join us for a heartfelt conversation with Milesha Chetty, Glenn Standen, Tiffini Hein, and Blake Dyason as they share their experiences and insights on how businesses and individuals can make a meaningful difference. From the evocative stories of the Maletsatsi Foundation to the life-changing work at Malachi Place of Safety, discover the essence of giving back and creating opportunities for those in need.

Visit Maletsatsi Foundation and Malachi Place of Safety on Facebook.

To find out more about Leppard products or to get support as a broker, visit leppard.co.za

Series produced for Leppard and Associates by Audiodacious.

Chapters:

(1:29) Tiffini and Blake share about their respective foundations

(2:00) Maletsatsi Foundation was founded when Covid hit in 2020

(3:55) Blake is the chairman of Malachi Place of Safety which helps vulnerable children

(8:35) Why Leppard has partnered with two charities focused on children?

(13:49) Over 160 abandoned or abused children have come through Malachi Place of Safety

(18:06) The impact Maletsatsi has on the community they serve

(21:56) The challenges and rewards

(27:48) "There's no other option but to continue working" - Tiffini

(29:29) Passing on the work to the next generation

(33:57) "We've forgotten about the value of community, of giving" - Blake

(38:10) How Leppard collaborates with Maletsatsti and Malachi

(41:14) How individuals and companies can support these worthy initiatives

(47:25) Paying it forward and encouraging kindness

In this episode of Ensuring Trust with Leppard, we talk the challenges and opportunities presented by South Africa's energy crisis. Join us as we discuss the shift towards renewable energy with experts Irene Abrahams from Leppard and Sophie Maggs from Crawford Dougall Insurance Brokers. Discover how renewable energy solutions like solar and wind power are transforming the landscape and the critical role of liability policies in mitigating risks. "Energy security" is one of the phrases of the year, we explore the environmental and economic benefits of going green and learn about the importance of risk management in the renewable energy sector.

To find out more about Leppard products or to get support as a broker, visit leppard.co.za

Series produced for Leppard and Associates by Audiodacious.

Chapters:

(0:00) Claim scenario Water dripped into Durban mall during installation of solar panels

(01:55) South African businesses and households have embraced alternative power sources during loadshedding

(05:00) Renewable energy: what's the hubbub?

(11:34) Why renewable energy is attractive to consumers and what are environmental benefits

(14:05) Issues around addressing the cost of energy in South Africa

(19:49) What are the liability risks associated with renewable energy space

(24:09) Every business needs a liability policy to safeguard daily operations against third party claims

(31:37) Risk management is crucial when developing renewable energy projects

In this episode of Ensuring Trust with Leppard, we discuss the complexities of Directors and Officers (D&O) liability insurance. Discover how Leppard is innovating in the field by simplifying D&O policies, making them more accessible and understandable for businesses. Join Ryan Naven and Carolyn Roach as they discuss the challenges and solutions in providing comprehensive cover for directors and officers, ensuring that they can make confident decisions without the fear of legal repercussions. We also learn about the new approach Leppard is taking to streamline D&O insurance, providing peace of mind for stakeholders and maintaining business integrity.

To find out more about Leppard products or to get support as a broker, visit leppard.co.za

Series produced for Leppard and Associates by Audiodacious.

Chapters:

(0:00) Scenario: Board of chocolate producer makes the wrong decision

(1:19) Ryan Naven and Carolyn Roach discuss D&O liability

(2:03) How D&O insurance would help directors defend against negligence claims

(4:17) Leppard is redeveloping its D&O insurance to make things simpler

(9:21) Solving the problem of heavily technical D&O policies

(12:31) The most important thing to know about D&O liability

In this compelling episode of Ensuring Trust with Leppard, we delve into the pressing issue of medical malpractice with industry experts. Listen as Janine Davis, Deniro Pillay, and Beverly Bolton discuss the intricacies of malpractice claims, the importance of effective communication, and strategies to mitigate risks. Discover how healthcare professionals can protect themselves and their patients through improved bedside manner, informed consent, and specialized insurance solutions. This episode is essential listening for anyone in the medical field seeking to enhance their practice and safeguard their reputation.

To find out more about Leppard products or to get support as a broker, visit leppard.co.za

Series produced for Leppard and Associates by Audiodacious.

Chapters:

(0:00) One of the biggest threats facing the healthcare sector is medical malpractice

(4:47) Major claims areas arising from post-op complications

(6:17) Cerebral palsy claims make up a large portion of contingent liability claims

(9:54) South Africa's highest paid medical malpractice claims are childbirth and cerebral palsy

(11:08) Simple risk management measures healthcare professionals can implement to reduce claims

(17:42) Doctors need to understand that the insurer is there for them

(20:51) Leppard offers numerous benefits for healthcare professionals and entities facing malpractice claims

(23:10) Janine shares practical example of Leppard's medical malpractice coverage

(24:34) Strategies to reduce incidences of medical malpractice litigation

(26:01) Can communication skills training improve healthcare in South Africa?

(31:58) Good communication is one of the seven core competencies for doctors

(33:01) There's an epidemic of burnout in medicine

(34:49) Deniro and Beverly share parting thoughts on medical malpractice issues

(37:15) This question often comes up from brokers when discussing medical indemnity contracts

Welcome to the second season of the "Ensuring Trust with Leppard" podcast! Join us as we explore Leppard's three-decade journey, their core values, and the importance of maintaining trust and ethical practices in the insurance industry. In this episode, we sit down with Glenn Standen, CEO of Leppard Underwriting, Steve von Roretz, Chair of Leppard, and Milesha Chetty, Executive Head of Marketing. Discover how Leppard integrates technology and navigates the ever-evolving market while staying true to their authentic brand. Don't miss this insightful discussion on building a strong company culture and ensuring customer-centric operations.

To find out more about Leppard products or to get support as a broker, visit Leppard.co.za

Series produced for Leppard Underwriting by

Chapters:

(0:00) Leppard Underwriting is in the business of protecting your reputation

(1:19) Three words or phrases to describe Leppard's three-decade journey

(5:03) How do you ensure that Leppard remains relevant in an ever-evolving industry

(5:54) Leppard is built on five key pillars

(7:43) Steve says "culture is key to success at Leppard"

(11:00) What are some of the new trends in the insurance market

(12:24) How is Leppard integrating technology into its operations and customer interactions

(15:23) Leppard believes happy employees equal happy clients

(17:36) How Leppard ensures that the customer is at the heart of operations and decisions

(22:22) What are some of your goals and vision for Leppard in the years to come