Chris Manley is the Co-founder and CEO of Engenius, a design agency helping businesses drive more sales and revenue with a website and online presence. He has been boosting sales through web design and digital marketing since 2000. Chris is also the Founder, President, and CEO of Rebuild Upstate, a nonprofit that repairs low-income families’ homes.

In this episode:

Every entrepreneur understands the importance of systems for operational consistency and streamlined business processes. But for service-based companies, systems are indispensable for client communication and management. So what procedures can you integrate to provide best-in-class services to your clients?

Chris Manley develops processes for every aspect of client management. Case in point, his 184-step website design method is refined consistently by team members to produce high-quality products customized for each client’s needs. Additionally, Chris has set company-wide expectations for quick client communication by having team members on-call to receive requests within minutes. 

Tune in to this episode of Systems Simplified as Adi Klevit hosts Chris Manley, Co-founder and CEO of Engenius, to talk about systematizing a business for client management. Chris explains the importance of thorough systems, the benefits of his 184-step website design process, and how he builds systems for client proposals and communication.