Tracy, a Human Resource Director, recently called asking about starting a workplace prayer group. This prayer group began as an idea of one of her company’s executive team. Tracy recommended that someone other than this senior leader lead the group. In addition, she was considering doing the prayer group off-site during non-work hours while seeking ways to be as inclusive […]

Charles Spurgeon was invited by a man to help this man’s church raise money to pay off a debt. This wealthy man also told Spurgeon to feel free to stay in either his country house, his town house, or his seaside home. Spurgeon wrote him back and said, “Sell one of the places and pay off the debt yourself.” Sacrificial […]

Recently, I visited a tire store that was excellent in customer service. They had modern systems that keyed off my phone number and when I visited their store they were very efficient and excellent in all aspects of service. Organizations like this usually have great operationally minded people striving for excellence in most everything, but one area that may be […]

One of the unconventional concepts in the Bible is generosity. Imagine when the Israelites first learned of God’s requirement to give the first ten percent of their harvest to God. I can imagine one of these farmers saying, “Let me get this right. I planted seeds, cultivated the ground and worked hard to harvest my crops and now that I’ve […]

Twenty-five years ago, buying products online wasn’t possible nor desirable. Today, however, it’s estimated that over $7 billion in products will be sold on Cyber Monday in one day. Cyber Monday exists due to some pioneers who dreamed of what could be possible and persevered to overcome many hurdles. One of the biggest hurdles was shipping. Customers were accustomed to […]

According to an article on thebalance.com, Black Friday is changing. After peaking in 2016, in-store sales declined 4% in 2017, while online sales grew 18%. 40% of the online sales were through mobile phones. For a retail store to protect their customer base, they now need to have a strong online strategy and mobile oriented advertisements, while still advertising and […]

As we celebrate Thanksgiving, think about the word itself. Oxford Dictionaries defines “thanksgiving” as “an expression of gratitude, especially to God.” The brilliance of thanksgiving is the therapeutic benefits of expressing our gratitude! Psychology Today posted an article on seven scientifically proven benefits of gratitude. These include: Gratitude opens the door to more relationships Gratitude improves physical health Gratitude improves […]

The Barna Group recently released a study called “Christians at Work.” To discover how well Christians are integrating their faith, Barna grouped professing Christians into three categories: Compartmentalizers, Onlookers, and Integrators. Compartmentalizers are pragmatic employees without strong connections between their faith and work. Onlookers are passive about their faith and work. Finally, Integrators are enthusiastic employees deeply connecting their faith […]

Some leaders conduct business with zero sum thinking. They believe that one person’s gain is another person’s loss. A win/win solution is hard to comprehend. Zero sum thinking permeates many competitive situations. If your competitor convinces one of your customers to switch to their service, you might assume that you lost and they won. But what if losing that customer […]

A software we have subscribed to for years has been easy to use. Because the product was user-friendly we never contacted this software company for help, until recently. When we tried, we discovered that to minimize expense this company proudly declares that they have no phone support. Instead of considering their customer’s needs, this company appears to be more concerned […]