Beginning the conversation for this episode, Thomas Ableman shares his journey into the transport industry and his current role at Transport for London (TfL). He reflects on his experiences and the pivotal moments that shaped his career, offering insights into the strategic thinking that guides one of the world’s largest urban transport networks.

Then, Thomas delves into the innovative projects and initiatives TfL is undertaking to improve the transportation experience in London. He discusses the introduction of the Elizabeth line, efforts to reduce the environmental impact of transport, and how data and technology are leveraged to enhance service efficiency and customer satisfaction. Thomas highlights the importance of keeping the needs of Londoners at the forefront of TfL’s planning and execution, emphasising customer-centric innovation.

In the second half of this episode, we shift our focus to the future as Thomas discusses his aspirations for the continued evolution of London’s transport system. He shares his vision for a more sustainable and efficient urban mobility landscape, aligning with the Mayor’s Transport Strategy goal for 80% of all trips to be made on foot, by cycle, or using public transport by 2041. Additionally, Thomas reveals his personal plans to transition into a freelance career, focusing on helping organisations innovate faster by adopting start-up techniques and leadership approaches. Drawing from his diverse experiences at National Express Group, Chiltern Railways, Snap and TfL, he aims to bridge the gap between corporate and entrepreneurial sectors.

Thomas Ableman is Director of Strategy & Innovation at Transport for London, one of the world’s largest city-wide transport authorities. Thomas is responsible for getting TfL ready for the future: from setting and leading TfL’s strategy through to the testing and adoption of new mobility solutions in London and developing and harnessing innovation to solve TfL’s problems. Previously he founded and scaled venture-backed start-up Snap Travel Technology. He started his career at National Express and Chiltern Railways. 

Beginning the conversation for this episode, Sean Collins, Managing Director of Uber Boats by Thames Clippers, discusses the innovative steps the company is taking to enhance sustainability in urban water transportation, delving into the journey of transitioning from diesel-powered vessels to hybrid and fully electric ferries. Sean also highlights the technological advancements and regulatory challenges involved in this transition, providing insights into how Thames Clippers is working closely with industry partners and regulatory bodies to pioneer new standards in the marine sector. 

Then, Sean highlights Uber Boat by Thames Clippers’ focus on technological innovation with the integration of hybrid and electric vessels, aiming to meet rigorous environmental standards while enhancing customer experience through digital infrastructure investments. He also emphasises the economic benefits of these initiatives, particularly their impact on local economies and job creation in regions like the Isle of Wight.

In the second half of this episode, we shift our focus to the future, as Sean discusses Uber Boat by Thames Clippers’ ambitious plans for expanding its fleet with fully electric, zero-emission cross-river ferries. He elaborates on the company’s efforts to integrate light freight transport into river services, aiming to alleviate road congestion in partnership with logistic companies like DHL. Sean also outlines his vision for a 24-hour river transportation service in London, contingent upon robust infrastructure investment and collaboration with all London boroughs to maximise the river’s potential as a sustainable urban transport network.

Sean Collins, Chief Executive Officer and Co-Founder of Uber Boat by Thames Clippers, has been at the helm of Thames Clippers since the inception of the business in 1999. At that time, the company operated one boat with a capacity of just 62 that served three piers and employed two people. Sean began his career aged 16 in 1984, when he was apprenticed to the Company of Watermen and Lighterman and is a third-generation Waterman. This includes serving as a Waterman to HM The Queen since 2008. During his career on the River Thames, Collins has worked as a Captain on passenger vessels and tug boats. Collins has also been National Rowing Champion and represented Great Britain at an international level, including the World Rowing Championships.

From our podcast sponsor: Discover® Global Network, the global payments brand of Discover Financial Services, processes millions of cardholder transactions each day. With industry expertise, innovative technology and infrastructure, Discover Global Network provides effective, customised solutions, such as Discover® Transit, that evolve as needs change. Discover Global Network has alliances with 25+ payment networks around the world and is led by three Discover businesses: Discover Network, with millions of retail and cash access locations; PULSE®, one of the leading ATM/ debit networks; and Diners Club International®, a global payments network with acceptance in more than 200 countries and territories. For more information, visit DiscoverGlobalNetwork.com.

Beginning the conversation for this episode, Christophe Tenthorey, Director of RATP Dev Casablanca, discusses the remarkable growth and importance of new transportation infrastructure in Morocco’s commercial capital, highlighting the city’s transformation from having no significant tramway or bus network 12 years ago to now boasting an extensive network of tramways and busways covering over 90km. 

Then, Christophe delves into the significance of the newly launched Casa Busway (BW1 and BW2), underlining their role in meeting the increasing demand for urban mobility in Casablanca’s densely populated environment. Furthermore, he underscores the collaborative ethos that is ingrained within the entire RATP Group, demonstrating how the company’s collective expertise and close partnership with local stakeholders drive transformative projects that benefit communities and set new standards in urban transportation globally.

In the second half of this episode, we shift our focus to the future, as Christophe shares RATP Dev’s vision for enhancing public transportation networks across the globe. He discusses the company’s commitment to sustainability, emphasising initiatives such as fleet electrification, inter-modality and energy efficiency to reduce environmental impact. Christophe envisions the evolution of bus rapid transit systems, incorporating technological advancements like autonomous buses to enhance frequency, punctuality and energy optimisation on dedicated lanes. He also stresses the importance of sharing best practices and lessons learned across different cultural and infrastructural contexts to promote efficient and sustainable transport solutions worldwide.

Christophe Tenthorey, Director of RATP Dev Casablanca since September 2020, brings nearly 25 years of international public transportation experience. With an engineering degree from INSA Lyon, he started at Alstom Transport in Canada, Lyon, and the U.S. He then joined RTM in Marseille, leading infrastructure maintenance and later Bus and Tramway operations. In 2018, he founded Agili.T, working globally. At RATP DEV Casablanca, he oversees tramway and Busway expansions and negotiates contracts for new services and lines.

From our podcast sponsor: Discover® Global Network, the global payments brand of Discover Financial Services, processes millions of cardholder transactions each day. With industry expertise, innovative technology and infrastructure, Discover Global Network provides effective, customised solutions, such as Discover® Transit, that evolve as needs change. Discover Global Network has alliances with 25+ payment networks around the world and is led by three Discover businesses: Discover Network, with millions of retail and cash access locations; PULSE®, one of the leading ATM/ debit networks; and Diners Club International®, a global payments network with acceptance in more than 200 countries and territories. For more information, visit DiscoverGlobalNetwork.com.

Beginning the conversation for this episode, Rachel Geliamassi, Customer Service Director at Great Western Railway (GWR), shares her journey and enthusiasm for enhancing customer experiences within the transportation sector. Rachel highlights the importance of fostering positive experiences for both customers and employees, aiming to create a vibrant and supportive environment within the organisation.

Then, Rachel delves into her inspiration for pursuing a career in transportation, citing her family’s involvement in the bus industry and her passion for customer service roles. She explains how her early exposure to transport instilled a desire to connect people with their destinations, emphasising the human element within the industry. From her teenage years, Rachel actively sought positions that allowed her to engage with people and create memorable experiences, further fuelling her commitment to making a difference in the lives of passengers.

In the second half of this episode, we shift our focus to the future as Rachel discusses her aspirations for her role at Great Western Railway, hoping to significantly enhance customer satisfaction and employee wellbeing over the next five years. Rachel underlines the need for simplifying processes and empowering employees to make customer-centric decisions, fostering a more agile and responsive transport sector. Rachel concludes the episode by envisioning a future where public transport is inclusive, sustainable and driven by meaningful partnerships. 

Rachel Geliamassi joined Great Western Railway (GWR) as Customer Service Director in March 2024. She has executive responsibility for GWR’s stations and frontline on-board teams, encompassing GWR’s 198 managed stations and over 3,000 thousand colleagues in total, and is passionate about delivering the highest quality customer service. She was previously Managing Director at Stagecoach West, covering the West of England and Oxfordshire, having joined the bus business as a graduate in 2007. Rachel also has a strong focus on diversity and inclusion, and resides in Gloucestershire with her family.

Beginning the conversation for this episode, Jennifer Sanders, Co-Founder and Executive Director of the North Texas Innovation Alliance (NTXIA), sheds light on how the alliance serves as a catalyst for innovation and collaboration in the public transport sector of North Texas, breaking down barriers between organisations to foster a more connected and sustainable region. Through initiatives like the Immersive Innovation Program, Jennifer shares how NTXIA’s hands-on learning experiences and field trips allow stakeholders to integrate innovative solutions into the region’s transportation infrastructure.

Then, Jennifer delves into NTXIA’s broader influence, highlighting its relationships with over 100 municipalities, federal agencies and regions worldwide. She explains how NTXIA collaborates on federal grants, advocating for policy changes and regional collaboration to shape national conversations on public transport innovation, connectivity and sustainability. Additionally, Jennifer mentions NTXIA’s role in the National Smart Coalition Partnership, advocating for mobility and sustainability goals across states.

In the second half of this episode, we shift our focus to the future, as Jennifer delves into the evolving landscape of public transportation and its implications for North Texas. She discusses key trends and developments, such as transitioning from car dependence to transit efficiency, utilising technologies like signal optimisation and drones, as well as strategic investments in preparation for events like the World Cup.

Jennifer Sanders is the Co-Founder and Executive Director of the North Texas Innovation Alliance (NTXIA), a 501(c)3 regional consortium of more than 40 municipalities, agencies, corporations and academic institutions across North Texas with a mission to build the most connected, smart and resilient region in the country. In 2015, she co-founded the Dallas Innovation Alliance (DIA) a 501(c)3 partnership dedicated to supporting Dallas’ smart cities strategy. DIA’s Smart Cities Living Lab is the fastest-to-market smart cities initiative in the country.

From our podcast sponsor: Discover® Global Network, the global payments brand of Discover Financial Services, processes millions of cardholder transactions each day. With industry expertise, innovative technology and infrastructure, Discover Global Network provides effective, customised solutions, such as Discover® Transit, that evolve as needs change. Discover Global Network has alliances with 25+ payment networks around the world and is led by three Discover businesses: Discover Network, with millions of retail and cash access locations; PULSE®, one of the leading ATM/ debit networks; and Diners Club International®, a global payments network with acceptance in more than 200 countries and territories. For more information, visit DiscoverGlobalNetwork.com.

Beginning the conversation for this episode, Young Tae Kim, Secretary-General of the International Transport Forum (ITF), shares insights into the multifaceted nature of his role and the diverse expectations of the 66 member countries within the forum. He emphasises the importance of bringing efficiency and diversity to the platform while navigating the challenges of co-ordinating different national needs and viewpoints.

Then, Young Tae delves into the importance of maintaining cohesion and foresight amidst these challenges. He emphasises the importance of working together to anticipate future developments and adapt to evolving circumstances. Young Tae also highlights the significance of relying on common sense, principles and established rules to navigate uncertainties effectively, ensuring that ITF remains a trusted and relevant platform for global collaboration and policymaking.

In the second half of this episode, we shift our attention to the future as Young Tae Kim discusses the future of public transport, highlighting five key aspects: comfort, predictability, safety, affordability and environmental sustainability. He emphasises the need for user-friendly experiences, reliable service and affordability to ensure accessibility for all, while underlining the importance of environmental sustainability. Young Tae’s vision paints a future where public transport is sustainable, equitable and efficient.

Dr Young Tae Kim is the Secretary-General of the International Transport Forum (ITF) at the OECD. Elected by transport ministers of the ITF member countries in 2017, he was confirmed for a second five-year mandate in 2022. Under the leadership of  Secretary-General Kim, the ITF has grown from 59 to 66 member countries and into a truly global organisation with a presence on five continents. Before becoming ITF Secretary-General, Young Tae distinguished himself in the civil service of his native Korea, serving as Director-General in the Ministry of Land, Infrastructure and Transport (MOLIT). 

Beginning the conversation for this episode, Phil DeVault, Director of Bus Operations at King County Metro Transit, and Patrick Brady, Metro Driver and Member of the Amalgamated Transit Union #587 (ATU 587), discuss the inception and objectives of the ‘Mentors Moving Metro‘ programme aimed at fostering professional pride, support and mentorship among transit operators within the King County Metro system. They highlight the importance of creating a culture of collaboration and continuous learning to enhance the quality of service and job satisfaction among bus operators, while also emphasising the programme’s potential to strengthen community ties and improve overall transit experiences for passengers.

Then, Phil and Patrick delve into the challenges surrounding the ‘Mentors Moving Metro’ programme, particularly focusing on the recruitment and retention of mentors. They discuss the complexities of matching mentors and mentees effectively, considering factors like language proficiency, especially in a diverse workforce environment. Phil underlines the need for strong collaboration between the union and management to address these challenges and ensure successful mentorship relationships. In addition, Patrick outlines the programme’s long-term vision of evolving into a formal registered apprenticeship programme, offering various benefits to participants.

In the second half of this episode, we shift our focus to the future, as Phil and Patrick provide insights into the evolving dynamics of the public transit sector and the skills crucial for the workforce’s adaptability and success. They explore the challenges posed by the COVID-19 pandemic and highlight the significance of public service and the satisfaction derived from making a positive impact on people’s lives through transit operations.

Phil DeVault started as transit operator at King County Metro Transit in 2001. After driving for 10 years, he managed a communications team for the Bus Operations division for 12 years. After a short stint as Interim Deputy Director of Bus Operations, he now supports the division as the Director.

Patrick Brady is in his 15th year as a Metro Driver. From 2015 to 2021 Patrick was the elected Financial Secretary/ Treasurer of Local 587. Choosing not to run for a third term Patrick is back to driving and often assists the current ATU Officers focusing on special assignments like the Joint Mentorship Initiative. In Spring 2024, he will assist in the launch of Mentors Moving Metro.

Beginning the conversation for this episode, Bus Users UK’s Chief Executive and Chair, Claire Walters and Jennie Martin, delve into the gradual, yet remarkable, evolution of technology in public transportation across the UK. They trace the journey from the era of grappling with paper tickets and timetables to the present landscape of digital ticketing. Jennie goes on to explain how technology has streamlined operations for public transport operators and policymakers, highlighting how it has relieved the majority of working-class individuals, who heavily rely on public transport, from the hassle of renewing tickets at the station, thus granting them more time and convenience in their daily lives.

Then, Jennie and Claire underline the importance of including people with disabilities in the initial design process of public transport services. Claire explains that it’s important to understand that while one feature may help one group, it may pose a problem for another; for example, while assistance animals might aid the visually impaired, they may trigger someone’s allergy or fear. She emphasises that achieving balance to meet everyone’s needs is challenging, and no operator or authority will be able to meet them all.

In the second half of this episode, Claire shifts the focus towards their aspirations for advancements in technology within public transport. While Jennie acknowledges the industry’s positive trajectory in this regard, she delves into the complexities that arise from technology, particularly for individuals who are digitally excluded, despite its convenience for most commuters. She underlines the significance of the transport sector and society dedicating efforts and resources to promote inclusivity, advocating for initiatives such as free training and device provision to not only improve their commute but, most importantly, their overall quality of life.

This episode was recorded live during the Transport Innovation Summit 2023 and, as a result, there may be background noise present throughout the discussion.

Jenny Martin is Chair of Bus Users UK and keen advocate for shared, equitable and sustainable transport that serves all sectors of society. Before retiring in January 2023, Jennie was Secretary General of ITS (Intelligent Transport Systems) UK a membership organisation that works to deliver the benefits of ITS in terms of economic efficiency, transport safety and environmental impact. In 2023, Jennie was awarded an MBE for services to transport technology.

Claire Walters joined Bus Users UK as Chief Executive in 2012. A champion of social inclusion, Claire has worked extensively with marginalised groups to improve access to life’s opportunities. Under her leadership, Bus Users has become a registered charity and a leading voice for accessible transport, as well as a founding member of the Sustainable Transport Alliance and the only approved Alternative Dispute Resolution Body for bus and coach passengers. In 2021 Claire was appointed Disability and Access Ambassador for the bus and coach industry by the Cabinet Office.

Beginning the conversation for this episode, Oliver Lord, Head of UK at the Clean Cities Campaign, shares valuable insights into the organisation’s mission and vision, shedding light on its commitment to advancing clean transportation solutions within Europe, where it has actively shaped environmental laws for over 30 years. Oliver provides a glimpse into the Clean Cities Campaign’s global reach, emphasising its broad, comprehensive approach to advocating for sustainable urban transportation.

Then, we delve into how technology – notably, the innovative disruptions in the taxi and ride-hailing market over the past decade and the current trends in micro-mobility, like e-bike sharing and e-scooters – contributes to advancing the Clean Cities Campaign’s goals. Oliver explores specific initiatives that have shown significant promise in reshaping urban transportation dynamics and facilitating progress towards sustainable, zero-emission mobility. He then discusses the challenges and opportunities that are presented by these technological advancements, as well as how cities are navigating these changes to create more efficient and environmentally friendly transportation systems.

In the second half of this episode, we shift our attention to the future as Oliver delves into the Clean Cities Campaign’s vision for contributing to enhanced urban air quality, particularly within the realms of integrated mobility hubs and electric car-sharing. He explores strategies, objectives and the crucial role of local leadership in shaping the future of sustainable urban transportation.

Oliver Lord leads the Clean Cities Campaign in the UK, with an aim to encourage cities to transition to zero-emission mobility by 2030. Prior to this, he spent several years in London as a city policy official and transport planner helping to reduce harmful vehicle emissions.

Beginning the conversation for this episode, Sophia Mohr, Chief Technology Officer at the Central Ohio Transit Authority (COTA), provides insight into how technological innovation is transforming public transit in Central Ohio, emphasising COTA’s commitment to accessibility, affordability and seamless connectivity for the community. Through initiatives like fare capping via its mobile app and the introduction of COTA Plus for addressing the first- and last-mile challenge, Sophia highlights the intersection of engineering, problem-solving and technology to shape a more inclusive and efficient future for transportation in the region. 

Then, we delve into COTA’s dynamic response to evolving commuter patterns through data-driven insights and the innovative implementation of bus-on-demand, as Sophia shares how adaptability and community-driven solutions, combined with artificial intelligence (AI) applications, shape the future of transportation. Sophia then goes on to highlight the transformative role of technology in optimising urban mobility, underlining the shift from traditional physical infrastructure solutions to smart technologies that enable communication between traffic systems and vehicles at a faster pace and lower cost.

In the second half of this episode, we shift our attention to the future as Sophia delves into the transformative integration of 5G technology on all COTA vehicles, turning them into advanced data centres that communicate with smart infrastructure. She emphasises the importance of Wi-Fi understanding, envisioning transit stops illuminated with real-time information and shares her excitement about the potential of artificial intelligence in optimising system monitoring and efficiency, while cautioning against overlooking the human element and the need for inclusivity in technology adoption.

As the Chief Technology Officer at the Central Ohio Transit Authority (COTA), which she has been since September 2019, Sophia Mohr has led initiatives to leverage technology for the advancement of mobility. Notable contributions include the introduction of North America’s first bus on-demand service and the successful launch of COTA’s digital payment system in November 2021.