You're proud of your customer retention rate. But what if the customers you're holding onto are the ones draining your business from the inside?

Bad customers are like impurities in clay. You can blend them in with the good ones all you want, but they don't get better. They just weaken everything around them. Shrinking margins, price resistance, and dangled promises of future work are all signs you're subsidizing revenue instead of growing it.

Listen to this week's episode and learn how to stop chasing more revenue and start improving the revenue you have by churning out the clients who don't belong in your mix.

Visit trstimson.com for more resources.

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People who do shows for a living do shows. People who plan shows for a living keep planning while other shows are in progress.

That's the difference between staying busy and actually growing.

https://www.trstimson.com/how-planning-evolved/

"Where do I find good people?" I hear it on almost every coaching call. But here's the real question: why aren't good people finding you?

Candidates see your team, your freelancers, and your reputation. And if you've settled for mediocre in any seat, the best people already know.

Listen to this week's episode and learn why the best hire you'll ever make starts with a firing, what candidates actually see when they evaluate your company, and four signs you picked the right person.

Visit trstimson.com for more resources.

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You know the cycle: crazy busy for weeks, then nothing on the books. Your team is burned out, but you can't stop selling because you don't know where the next job is coming from.

So, you chase all revenue equally. You fill your calendar with unprofitable work. You turn down good jobs because you're "too busy" with bad ones.

On this week's Monday Morning Drive, I break down how to forecast so you stop lurching from crisis to crisis.

https://www.trstimson.com/feast-or-famine-in-event-production/

Don't need a bigger warehouse. You need to address the hot mess behind your shelves.

Your team is burning time hunting for gear you already own. Cables in milk crates. Adapters hoarded behind desks. Five different homes for the same connector.

Listen to this week's episode and learn how to turn your warehouse from a storage disaster into a space that works as hard as your crew does.

Visit trstimson.com for more resources.

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Most warehouse managers believe show prep is the most important function in their operation. They're wrong.

That logic is flawed.

https://www.trstimson.com/stop-prepping-shows-a-week-early/

You can't fix everything in your business. And honestly, you shouldn't try.

But the effort to be scalable will fix more problems, more quickly, than any other practice I've ever taught. Scalable companies have half the employees of non-scalable ones, and those employees are twice as good.

Listen to this week's episode and learn the three tenets of scalability, why project managers are bad math, and how to stop throwing bodies at bottlenecks.

Visit trstimson.com for more resources.

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Right now, as you listen this, do you know what your final revenue will be? Do you know your profit for the year?

If you don't, that's because you don't have a budget.

https://www.trstimson.com/end-of-year-numbers/

Your rental pricing model isn't honest.

Five-day jobs charged as two days. Two salespeople are quoting completely different numbers on the same project. Discounts that exist because "the client asked."

This isn't a strategy. It's making it up as you go and hoping customers don't notice.

Listen to this week's episode and learn how to build consistent pricing, create one negotiating point instead of five, and stop confusing your customers into distrusting you.

Visit trstimson.com for more resources.

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When sales loses confidence, you stop winning jobs. You start selling on price. You hire cheaper people.

Finding the right people to work in your business and on your events is your most important task. The rest is easy by comparison.

https://www.trstimson.com/why-av-companies-keep-running-out-of-people/