For many of us, turning down business is unthinkable. We're wired to chase revenue, cover our overhead, and keep our gear working. When a client calls, we always find a way to make their request happen.
But something changed in 2022. I watched demand exceed supply for the first time in my 40-year career. Event companies and supply chains were smaller, and we faced major constraints in labor and logistics.
Customers heard words they'd never heard before: "Sorry, we can't help you right now."
https://www.trstimson.com/quality-over-quantity/