“Our goal is to deliver not just platform innovation, but real business value through our partners,” says John Tucker, Vice President of Product at Intermedia.

In a special podcast for Technology Reseller News and the Cloud Communications Alliance, Tucker shared how Intermedia continues to deepen its commitment to the partner channel with powerful new capabilities that combine UCaaS, CCaaS, Microsoft Teams integration, and AI-driven business intelligence.

A standout development is Intermedia’s enhanced archiving and data intelligence platform, now integrated directly with Microsoft Teams and Microsoft 365. This enables service providers and MSPs to unify data sources and deliver actionable insights—while also addressing compliance challenges in highly regulated industries. “We’re bringing the ability to harness and analyze customer communications across multiple platforms, and that’s a huge value-add for partners selling into the mid-market and enterprise space,” said Tucker.

Intermedia’s Ascend program, launched 18 months ago, is rapidly gaining momentum. More than 50 service providers have partnered with Intermedia under Ascend, leveraging the platform’s UCaaS, CCaaS, and data services—while maintaining full brand control and customer ownership. “We enable our partners to go head-to-head with global vendors like RingCentral and Zoom,” Tucker noted. “But what sets us apart is our partner enablement model—white-label flexibility, deep sales and marketing support, and real co-selling.”

Tucker emphasized that Intermedia’s investments in AI are grounded in delivering business outcomes. “It’s not just about demos or hype,” he said. “We’re focused on AI that actually helps our partners’ customers solve real problems and gain a competitive edge.”

As Intermedia expands its global reach, it remains committed to its 90%+ partner-led go-to-market strategy. The company is actively engaging with service providers, MSPs, and resellers looking to differentiate their offerings and grow recurring revenue.

To learn more about Intermedia or become a partner, visit intermedia.com or connect with the team on LinkedIn.