Ketan Karkhanis, CEO of ThoughtSpot, breaks down why two decades of self-service BI was a hoax that only handed everyone the right to build their own dashboards, leaving companies sitting on 50,000 of them with no idea what to do. He explains why the industry's shortcut of bolting a language model onto your data and letting it write the SQL is doomed: analytics are deterministic while AI is probabilistic, so the same churn question comes back three different ways and a frontier model on a warehouse lands near 50 to 70% accuracy, a hit rate no other enterprise function could call a product. Ketan also digs into why legacy vendors are just repainting 20-year-old tech with AI, and why he runs agents that own a function rather than a task, like one that approves NDAs end to end and escalates only the 5% it can't. Finally, he shares why the analyst clinging to dashboards goes extinct while the one who becomes the "AI steward" of governed data wins, as data teams shift from serving humans to serving agents.