March 7, 2025: In this Interview in Action live from ViVE ‘25, Bill talks with Patience Phillips, Senior Director Information Technology at St. Luke’s University Health System. They dive into Patience’s role overseeing IT physician services, various service lines, access centers, and project management offices. They discuss St. Luke’s transformation of their call centers, highlighting the shift to remote agents and standardizing processes. How does a healthcare network prioritize and execute strategic initiatives such as EPIC modules and ERP implementations? Patience explains her project management approach, including the use of hybrid agile methodologies. Patience also touches on her robust process for construction, mergers, and acquisitions, emphasizing rapid deployment, security, and standardization. How do they integrate new facilities effectively?

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