The 229 Podcast

By This Week Health

Some conversations are too important to stay in the room. The 229 Podcast, hosted by Bill Russell, continues the dynamic discussions from our community events, bringing together healthcare leaders who... more

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FAQs about The 229 Podcast:

How many episodes does The 229 Podcast have?

The podcast currently has 203 episodes available.

The 229 Podcast episodes:

October 30, 2025The 229 Podcast: Exploring How Emory Cut Denials in Half with Carla Haack, MD
October 30, 2025: Healthcare systems often lose millions in revenue, not because clinicians aren't doing the work, but because critical informatics get lost between the operating room and the billing department. Dr. Carla Haack, Chief Financial Informatics Officer at Emory Healthcare, discovered this gap firsthand when she stepped away from surgery during the pandemic. In this conversation, she reveals how a change to surgical debriefs resulted in a million dollars in just 21 days and how Emory reduced its denial rate from 20% to 10%. Discover why bridging clinical care and revenue cycle management requires more than technology—it demands translation, trust, and understanding across vastly different worlds within the same healthcare system.
Key Points:
01:22 The Role of a Chief Financial Informatics Officer
05:49 Innovative Solutions for Revenue Cycle Issues
13:22 Debriefing in Clinical Settings
25:17 Navigating Patient Information Challenges
31:25 Collaborating Across Departments
39:41 Hiring for Chief Financial Informatics Officer

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48min
October 29, 2025Executive Interview: Empowering Healthcare with New Age Networks with Perry Welch
October 29, 2025: Cellular networks are transforming healthcare delivery, but what makes 5G truly different from its predecessor? Perry Welch, EVP and Chief Revenue Officer at Airwavz Solutions, discusses creating a robust network infrastructure that can handle the demanding requirements of modern medical technology. As healthcare systems begin exploring what's possible with this upgraded network, the question shifts from "can our phones work?" to "what new capabilities can we unlock?" Discover why focusing on your network is becoming essential for healthcare environments.
Key Points:
03:20 WiFi vs DAS in Healthcare
06:21 The Future of 5G and Beyond
09:47 Implementation and Coverage Challenges
15:34 Airwavz's Healthcare Focus and Conclusion

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18min
October 27, 2025Newsday: Why Constraints Drive Innovation - AI Agents and the Jobs They Can’t Fill
October 27, 2025: Bill, Drex, and Sarah discuss the realities of implementing AI agents across organizations. The group tackles uncomfortable questions about workforce displacement, the critical thinking skills being lost to automation, and the massive energy demands threatening AI sustainability. From simplifying complex systems to understanding what innovation really means under constraint, This Week Health explores the practical and philosophical challenges facing healthcare technology leaders today.
Key Points:
01:28 Upcoming Summits and Expectations
05:22 AI Transparency and Critical Thinking
17:20 Economic and Quality of Life with AI
21:56 Balancing Innovation and Resource Constraints
25:57 The Role of Simplicity in Innovation
31:10 Healthcare System Complexities

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33min
October 23, 2025The 229 Podcast: Balancing Technology, Growth, and Innovation in Dynamic Times Sarah Hatchett
October 23, 2025: Sarah Hatchett, SVP and CIO of Cleveland Clinic, manages IT across a sprawling healthcare network spanning Ohio, Nevada, Florida, and international destinations. Sarah reveals how they track time spent on pilots, balance 60% run versus 40% innovation, and the real challenge of managing Epic's 160 annual feature releases. Explore inside their billion-dollar neurological hospital, built featuring real-time gait analysis as patients walk through the door, and why 3,500 physicians call their ambient listening tool "magical" after piloting five different products. Plus, the uncomfortable calculation every CIO faces: when do you stop waiting on Epic's roadmap and just buy the point solution that delivers value today?
Key Points:
01:17 Cleveland Clinic's Expansion
04:35 Managing Technical Debt and Prioritizing Projects
13:29 Innovative Projects at Cleveland Clinic
16:51 Epic's Roadmap and Third-Party Solutions
26:58 Best of Breed vs. EHR patient
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36min
October 22, 2025 The Overlooked Opportunity in Call Center Automation with Scott D’Entremont
October 22 – In this episode, Bill Russell sits down with Scott D’Entremont, CEO at Parlance, to explore the evolving role of AI in healthcare communication. From tackling rising operational costs to addressing the hidden issue of referral leakage, Scott shares how automation is reshaping call centers and front desks across healthcare systems.
They unpack why integration is still a major hurdle, what most health systems get wrong about call routing, and why deep healthcare knowledge—not just flashy tech—is critical for real-world impact. With smarter AI models and better call navigation, the path to streamlined patient communication is clearer than ever.
But with so many new players jumping into the space, how do you separate innovation from noise?
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15min
October 20, 2025Newsday: MFA Isn't Enough and Why Healthcare Can’t Just Hack Back with Preston Duren
Multi-factor authentication isn't the bulletproof security measure it once was. Preston Duren, VP of Threat Services at Fortified Health Security, explores how cybercriminals are outsmarting traditional MFA through sophisticated phishing tactics and MFA bombing. The conversation shifts to the debate over platform consolidation—does fewer mean safer, or are we creating attractive single points of attack? With AI rapidly transforming both offensive and defensive capabilities in cybersecurity, the panel tackles the controversial question of whether human oversight will soon become obsolete. Plus, the evolving landscape of cyber insurance and why some health systems are choosing to self-insure.
Key Points:
01:20 The Role of MFA in Cybersecurity
07:46 Platform Vulnerabilities and Cyber Attacks
13:57 Human vs. AI in Cybersecurity
24:06 Bug Bounties and Ethical Hacking
28:35 Cyber Insurance: Trends and Challenges
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32min
October 17, 2025Executive Interview: The Battle for Clinical AI Trust with Yaw Fellin
October 17, 2025: When ChatGPT entered healthcare with bold claims about clinical guidance, physicians took notice—and not always in a good way. Yaw Fellin, SVP and GM at Wolters Kluwer, discusses why expert-curated content still matters in the age of generative AI. With 7,600 clinical experts validating every recommendation, Wolters Kluwer is taking a fundamentally different approach than Big Tech's "let's see how it goes" mentality. Yaw reveals how they're grounding AI in trusted sources, keeping experts in the loop, and designing enterprise-grade clinical decision support that hospitals can actually rely on. Quality data trumps quantity every time—especially when patient safety is on the line.
Key Points:
00:43 Generative AI in Clinical Decision Support
04:20 Ensuring Reliable AI Systems
07:50 Context-Aware Clinical Decision Support
10:53 Comparing UpToDate with Competitors
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17min
October 16, 2025The 229 Podcast: Breach Simulations and the CISO Burnout Epidemic with Anahi Santiago
October 16, 2025: How do you build a cybersecurity program that lasts over a decade? Anahi Santiago, CISO at ChristianaCare, shares what separates healthcare organizations that prioritize security from those where CISOs burn out in 18 months. She reveals why bringing state agencies and the National Guard into tabletop exercises transformed her team's preparedness, how she aligned security with patient safety from day one, and why healthcare's open environments create unique challenges that other industries never face. From managing 70,000 medical devices to building operational resilience across multiple states, Anahi offers hard-won insights on creating a culture where cybersecurity thrives—not just survives.
Key Points:
01:04 The Role and Longevity of a CISO
04:58 Unique Challenge of Healthcare Cyber
13:41 Tabletop Exercises and Preparedness
19:33 Creating a Culture of Security
27:36 Sports Analogies and Leadership in Healthcare
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34min
October 15, 2025Executive Interview: EHR Competition Heats Up - What CxOs Need to Know with Polly Parrent
October 15, 2025: Polly Parrent, SVP of EHR and ERP Services at Nordic Global, reveals why the EHR market is more competitive than many realize, with Epic, Oracle, and MEDITECH each advancing distinct capabilities that healthcare leaders need to understand. She warns that organizations sitting on the sidelines risk losing providers and revenue cycle competitiveness as AI-driven features reshape care delivery. From Oracle's semantic layer architecture to Epic's underutilized features and MEDITECH's modernization challenges, this conversation delivers critical insights for CxOs navigating their EHR strategy in 2025.
Key Points:
01:25 Insights from Oracle Summit and EPIC UGM
05:43 Exploring Epic's Cheers and CRM Solutions
08:38 Oracle's AI-Centric EHR and Market Competition
11:29 Meditech's Market Position and Client Transitions
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19min
October 13, 2025Newsday: CIO Turnover - Leadership Challenges in a Fast-Paced Era with Laura O’Toole
October 13, 2025: Healthcare IT leaders are exhausted, CIO positions remain unfilled for months, and the pressure keeps mounting. In this candid conversation, Laura O'Toole, CEO and Founder of SureTest, explores why traditional CIO roles are transforming faster than organizations can define them. They discuss the widening gap between leadership expectations and operational reality, the critical shift from problem-solver to coalition-builder, and why empathy may be the most underrated leadership skill in healthcare technology. From managing burnout to navigating constant organizational change, this episode reveals what it really takes to lead effectively when "busy" has become the new normal and the rulebook keeps changing.
Key Points:
02:31 Managing Teams and Expectations
09:57 Technology in Healthcare
12:38 CIO Role and Market Dynamics
20:21 The Importance of Building Coalitions
26:25 Handling Global Events as a Leader
31:22 Empathy and Connection in Leadership
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35min

FAQs about The 229 Podcast:

How many episodes does The 229 Podcast have?

The podcast currently has 203 episodes available.