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Eddie Heitz, author of Making Welcome, is a master at hospitality. As a tasting room manager at one of Napa's most popular wineries his insights into the kinds of people to have on your team are brilliant. Even the host, Ralph DeAmicis, whose been in wine country tourism for twenty year has his horizons expanded in this fascinating conversation hosted by Napa TV for KSVY Sonoma.
By Ralph DeAmicis Lahni DeAmicisEddie Heitz, author of Making Welcome, is a master at hospitality. As a tasting room manager at one of Napa's most popular wineries his insights into the kinds of people to have on your team are brilliant. Even the host, Ralph DeAmicis, whose been in wine country tourism for twenty year has his horizons expanded in this fascinating conversation hosted by Napa TV for KSVY Sonoma.