More With Moreira: The Business Podcast

Interview with Claire Bates, The Impact of Effective Communication

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Put the people, their interest, and your relationship with them at the centre of your business. Why so? Our guest today, Claire Bates, emphasises that technical skills, numbers, figures, and whatnot are as important as communication—internal or external and verbal or nonverbal. In this episode, Des talks to Claire, who’s also a Property Manager at Hillcrest Estate Management, to discuss about this more. Claire believes that management companies should give importance also on education as it easily brings resolution to any small or big disputes.

More knowledge, better performance, better results. Listen in to the More With Moreira Podcast to discover more.

KEY TAKEAWAYS

  • Claire shifted from the service industry to the property industry, and according to her, these fields have similarities. Both are fuelled by effective communication—there’s a need to talk to clients and higher authorities.
  • Always go the extra mile. When you’re trying to build and grow a business relationship with someone or hoping to close a deal, it’s best that you go beyond what you’re expected to do. Plan thoroughly, make the effort.
  • How to be a good block manager? The technical sides (e.g. inspections, maintenance, etc.) are as important as the communication side to maintain the relationship and to make situations as smooth as possible.
  • Education is always vital in every industry. Most likely, shortcomings are caused by the lack of knowledge and misinformation. Have a thorough discussion with the leaseholders and directors if you have to.

    • BEST MOMENTS

    • “You can’t fight fire with fire.”
    • “You can teach people how to be a property manager, but you can’t touch somebody to be good to people.”
    • “If you can manage people’s expectations, you can change their attitude of what they think about you.”

      • VALUABLE RESOURCES

      • Hillcrest Estate Management | LinkedIn - https://www.linkedin.com/company/hillcrest-estate-management

        • ABOUT THE HOST

        I don’t know how this works, but you’re here now listening (hopefully) about my exciting life, so I’m going to try and make this worth your while. I never got inspired at school, I was too busy trying to impress my peers, chasing girls, and being a fool to get inspired. I rejected school. But let me tell you something for free! That was a mistake! I spent the next 15 years in jobs I hated, with no direction, lacked purpose, and motivation for life. Yes, big words, but that was me in a box. A slave to the system! Fast forward to today, and well, I’m not sitting in my ivory tower or anything, but I love life and my career. Yeah, it’s both painful and exciting rolled and wrapped up into one giant subway, and who doesn’t love subway rite? The point is, you only get one life, don’t waste it pursuing things you care nothing for, invest in YOURSELF and grow as a person, be the best YOU by putting YOU first!

        - Desmond Moreira, your host

        CONTACT METHOD

        • Website: http://desmondmoreira.co.uk
        • YouTube Channel: https://www.youtube.com/channel/UCo6eVOt1YEQD0dxNkRXevVg/featured
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          More With Moreira: The Business PodcastBy Desmond Moreira