As President of Segura & Associates, Ron Segura brings over 40 years of experience in all segments of the cleaning industry. Ten of those years were spent as Manager of Janitorial /Document Services for Walt Disney Pictures and Television. In this interview, Ron offers great advise from the customer's perspective. You'll learn what you should NOT do during a walk-through. These tips will keep you from losing the account before you even submit your proposal! You'll also learn how to retain your customers by addressing quality control, customer requests, and complaints in your proposal. Find out why bragging about handling complaints quickly ISN'T a benefit. And much more...