"Trunk Slammer" is a term coined by the residential cleaning industry, used to describe those that do not go through the proper legal channels to set up their businesses. It can be difficult to compete against them because their low, low prices are enticing to the customer. But there ARE ways to combat them and this podcast tells you how!

Did you know that OSHA requires employers to train their employees in the safety and health aspects of their jobs in order to protect them from injuries and illnesses? Training is also essential for keeping Worker's Compensation claims to a minimum, which keeps costs down. Employers need to keep records of all safety and health training because records provide evidence of the employer's compliance with OSHA standards. One of the first questions an accident investigator will ask is, "Was the injured employee trained to do the job?" If you keep good records, you can confidently answer "Yes" to that question.

10 Steps to Developing an Annual Business Retreat For Your Cleaning Business. Have you ever wanted to get away to spend time thinking about your business and planning for the future? This 5 minute audio podcast gives you 10 steps to get you started on creating your own business retreat! Remember the old saying, you should be working ON your business rather than working IN your business? This is why it is so important to make time to get away and work ON your business. It will also give you the time you need to figure out how to fit your business into your personal life and make the necessary adjustments.

A struggling cleaning business owner is considering going back to her old job and closing up shop on her cleaning business. Listen to the advice of other cleaning business owners.

In Part 2 Jean and Steve Hanson recap a keynote speech from a NASA astronaut who spoke about the importance of teamwork, and they recap the Trade Show floor.

Jean and Steve Hanson recap the 2009 BSCAI Convention. This is Part 1 of a 2-part podcast.

In this interview David discusses the the definition and importance of green cleaning, including: chemicals, equipment, tools, procedures and processes. Learn how to reduce the impact of cleaning on the people in the buildings you clean and how to reduce the effects of cleaning on the environment. Learn ways to begin green cleaning economically and how how you can help building owners become certified in the LEED program. David also talks about green associations, certifications and where he sees green cleaning 5 years from now...plus much more!

As President of Segura & Associates, Ron Segura brings over 40 years of experience in all segments of the cleaning industry. Ten of those years were spent as Manager of Janitorial /Document Services for Walt Disney Pictures and Television. In this interview, Ron offers great advise from the customer's perspective. You'll learn what you should NOT do during a walk-through. These tips will keep you from losing the account before you even submit your proposal! You'll also learn how to retain your customers by addressing quality control, customer requests, and complaints in your proposal. Find out why bragging about handling complaints quickly ISN'T a benefit. And much more...

Jean Hanson, co-founder of TheJanitorialStore.com interview's Sharon Cowan, owner of Maid for Success, a coaching and mentoring company. Sharon shares her history as a cleaning business owner and how she became successful in the industry.

Seminar recaps for 2008 ISSA Convention