Why do we have such a difficult time understanding how people receive us, and how can we give people better feedback on how they're behaving. It helps me to know that the way that we look at our own behaviors is fundamentally different than the way that we look at other people's. Everything that I do has a legitimate reason based on the situation I'm in, while everything that you do (from my perspective) looks like you just being you. The better we understand this conflict of perspective, the easier it is to understand why we struggle to understand each other and have a positive impact on each other.