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This week on the I'm joined once more by SRE leader Michelle Casey who gives a broad and shallow introduction to resilience engineering. We cover...

🏋️‍♀️ Reliability VS Robustness VS Resilience
🧩 What is a complex system?
🔢 Safety one/safety two
🧠 Mental models
😩 Human error

...and so much more.

Resources from this episode:

Four concepts for resilience (paper) by Dr. David Woods https://www.researchgate.net/publication/276139783_Four_concepts_for_resilience_and_the_implications_for_the_future_of_resilience_engineering

Building and revising adaptive capacity sharing for technical incident response (paper) by Dr Richard Cook and Dr Beth Long https://www.researchgate.net/publication/344259449_Building_and_revising_adaptive_capacity_sharing_for_technical_incident_response_A_case_of_resilience_engineering

Systems Thinking for Incident Analysis (talk) by Laura Nolan from LFI Conf 23 https://www.youtube.com/watch?v=-uXGg3g2yps

How Complex Systems Fail (website) by Dr. Richard Cook https://how.complexsystems.fail/

A Tale of Two Safeties (book) by Erik Hollnagel https://erikhollnagel.com/A Tale of Two Safeties.pdf

From Safety One to Safety Two (book) by Erik Hollnagel https://www.england.nhs.uk/signuptosafety/wp-content/uploads/sites/16/2015/10/safety-1-safety-2-whte-papr.pdf

Resilience: It's not you, it's the System (talk) by Dr Carl Horsley https://www.youtube.com/watch?v=ugC3GTKt23U

Above the line / Below the line (paper) by Dr Richard Cook (not original link) https://www.researchgate.net/figure/Above-the-Line-Below-the-Line-framework-adapted-with-permission-Cook-Woods-2016_fig3_333091997

How Your Systems Keep Running Day After Day (talk) by John Allspaw https://www.youtube.com/watch?v=xA5U85LSk0M

Behind Human Error (book) https://www.amazon.com.au/Behind-Human-Error-David-Woods/dp/0754678342

The Field Guide to Human Error Investigations (book) by Sydney Dekker https://www.humanfactors.lth.se/fileadmin/lusa/Sidney_Dekker/books/DekkersFieldGuide.pdf

The Howie Guide (paper) by Dr Laura Maguire, Nora Jones and Vanessa Granda https://howie-guide.pagerduty.com/

Resilience Engineering: Where do I start? (website) by Lorin Hochstein https://www.resilience-engineering-association.org/resources/where-do-i-start/

The STELLA report (paper) https://snafucatchers.github.io/

DORA Communtiy Discussion - Resilience Engineering (discussion) https://www.youtube.com/watch?v=g3cEJ7njJbc

This Is Fine! (podcast) by Colette Alexander and Clint Byrum https://www.thisisfinepod.com/the-pod