Welcome to the very first episode of the School Marketing & Enrollment Podcast. In this short solo opener, Simon shares what the show is all about: raising the customer service bar in school marketing and enrollment in the US through real examples from people inside schools and practical solutions from experts who serve them.

In this episode, you’ll learn

• What “great customer service” looks like in a school marketing & enrollment context
• Three common ways schools unintentionally lose trust with families
• Three practical fixes you can try this week to improve the family experience
• What to expect from future episodes (spoiler: it won’t just be Simon)