This episode explores the critical final stage of the IPM framework, where control transitions to the Business and continuous improvement becomes second nature. Discover how to structure effective handovers, build robust monitoring routines, and empower teams to sustain and expand value independently.

This episode tackles how to move IPM projects from promising plans to real-world results. Oliver and Evelyn guide you through ensuring solutions are adopted, dashboards are trusted, and improvements translate into measurable business outcomes. Learn proven tactics for making change stick and setting up a culture of continuous success.

Discover how IPM Practitioners turn approved process designs into living, intelligent solutions. We break down dashboard building, enabler integrations, and ensuring business teams deliver real improvement—not just new tools. Featuring anecdotes, real case studies, and actionable examples for every practitioner.

In this episode, we decouple the art and science of quantifying process improvements for business impact. Discover how to move beyond hopeful ideas and build a rigorously validated business case, ready for executive approval. Join Oliver and Evelyn as they reveal how to calculate, document, and defend the real worth of your best initiatives.

This episode explores how process insights become tangible business improvements in the critical 'Solutioning' phase of Intelligent Process Management. Oliver and Evelyn break down essential solution design principles, practical application techniques, and real-world examples, arming practitioners with the mindset and tools to turn analysis into impactful action.

Dive deep into the Analyse stage of Intelligent Process Management. Learn how to turn raw data into genuine insight, apply business analysis to uncover hidden root causes, and see how real-world case studies transform complaints into clear action plans. This episode will sharpen your detective skills for driving real business change.

Explore the vital Connect stage of Intelligent Process Management, where business realities are wired into analysis-ready data. We break down how to identify the right systems, ensure data quality, and validate that your digital process model truly reflects reality. From clear requirements to stakeholder trust, this episode gives you the toolkit for credible, impactful process analytics.

In this episode, Oliver and Evelyn dive deep into the Discover stage of Intelligent Process Management: how to map, observe, and understand processes in their real business and industry context. You'll learn why context matters, what makes good process mapping, and how evidence-based discovery uncovers pain points and opportunities for improvement. Together, we'll unpick a real insurance claims case to bring concepts to life.

Alignment is the critical first step in Intelligent Process Management. In this episode, we break down why strategic alignment sets every IPM initiative up for success, examine what happens when it’s missing through a real banking case study, and give actionable guidance for aligning both projects and large programmes to business goals. This is your blueprint for building IPM projects that deliver real impact and measurable value.

We dive deep into what it takes to become an Intelligent Process Management Practitioner—blending data, technology, and business analysis to drive real change. Discover the daily challenges, key skills, and the unique value this role delivers in business transformation.