Today, in the Invent Like An Owner Podcast, Dave speaks with Colleen Byrum and Jane Slade. The discussion surrounds how the Customer Service team wasn't just the people in the Customer Service department, but everyone who joins the company. In the early days, almost all employees got trained in Customer Service support, even engineers and SVPs!

Today, in the Invent Like An Owner Podcast, Dave speaks with Dwayne Bowman and Ruben Ortega. They discuss the birth of Bowtega Box, maintaining the balance between adding new features and continuous upscaling and customer support, and redesigning and refining Amazon's Search functionality.

Today, in the Invent Like An Owner Podcast, Dave speaks with Joel Spiegel - the former VP of Engineering and VP of Auctions & Marketplace Businesses at Amazon - and currently a Trustee at Grinnell College. He is one of the leading figures in Amazon's transition from a retail-centric business model to a marketplace-driven business model.

In our first ever episode, Dave speaks with Kim Rachmeler, former VP Worldwide Discovery and member of the S-Team at Amazon.com, Inc. She’s a skilled engineer and web developer whose efforts helped build and develop Amazon literally from the ground up. She shares the challenges of working with a small team of engineers when tech engineers were scarce and some of the iconic steps the company has taken to cope with consistent monthly growth.

Welcome to the Invent Like An Owner Podcast, where I’ll talk with the Amazonians who helped build Amazon.com into one of the world’s most valuable companies.

The goal of the podcast is to capture the Amazon Creation Stories and create a historical archive... before we forget all the details -- that’s it.

And if you’re a little old school and would like email updates, sign up for my email newsletter at www.InventLikeAnOwner.com

Onward!

~ Dave Schappell