Inventive Fireside | Straight Answers. Smart Next Steps.

I always make it a point to reflect on my purpose, and what's fascinating is that when we initially started the company, my sense of purpose wasn't particularly strong. About a year and a half ago, I decided to use a digital whiteboard with digital sticky notes to explore my why. I wrote down every conceivable idea that came to mind. However, when I revisited it two days later, I ended up deleting everything. I realized that the one reason I didn't include was the most crucial one, and it took me a considerable amount of time to contemplate it. Ultimately, why am I doing this? The answer lies in my commitment to my family. I am wholeheartedly dedicated to this endeavor. I possess an immense passion for the field we operate in and for the industries we assist. Each day, I am inspired and amazed by the unwavering dedication of our customers. Yet, when it all comes down to it, why do I persist? It's because I have that driving force, that deep-rooted why. And that why revolves around the most significant aspect of my life—my family.

Personally, I'm only 33, so I'm not ready to give up or retire anytime soon. However, I do see Kura Home as my retirement plan, and perhaps I'll reach that point when I'm around 40. Maybe my children will take over when I'm 65 or 70. Nevertheless, I believe that none of us are immune to challenges and setbacks. In such situations, I prefer to confront them head-on without delay. If there's a customer complaint that my management team can't handle, I take it upon myself to call the customer directly and introduce myself as the owner. I encourage them to share their concerns, whether it's a mistake we made or a problem that occurred, so that I can swiftly address the issue. Instead of organizing meetings and discussions with my team, I opt to face the problem directly.

There are always things that you're going to try that maybe you were excited about initially, and then you find out it's not what you thought it was. Then you actually find out that you don't really enjoy doing it. So, you realize that it's not for you and you move on. Maybe there's something else out there, but I like to appreciate that. I like to show gratitude every day. Some days are better than others. On those bad days, I just look back and think, 'Well, what am I thankful for?' I'm thankful for these things, and it's not a big deal that it was a bad day because tomorrow is another day.

I have built a team that the business can operate without me. That said, I have 14,000 clients that I've seen over the 20-odd years, and so a lot of those clients still want to see me, but people are pretty good about, oh, well, I'll wait two weeks till Rael is back in the office. So that's the first thing. The second thing is, eight years ago, I shifted my attention from this business, the mortgage business, where I was feeling it was burnt out, to being a professional speaker and moving into the professional speaking circuit around the world and so that's my pressure release. I got back from India earlier this week. I was speaking in India at two conferences on the weekend, and so I got to go to a new country and experience new things and that was my pressure release valve.