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Summary

In this conversation, Michael Venner and Beth Rhodes of Clear Quality discuss the significance of quality management and apprenticeship programs, particularly focusing on the Quality Practitioner program. They explore the structure, content, and benefits of the program, emphasising the importance of quality practitioners in driving business efficiency and continuous improvement. The discussion also covers the role of metrics, internal audits, and the impact of effective quality management on customer satisfaction. Additionally, they highlight the funding options available for apprenticeships and the transformative potential of these programs for both individuals and organisations.

Takeaways

• Quality management is essential for driving business efficiency.
• Quality practitioners play a crucial role in managing ISO standards.
• The Quality Practitioner program is a structured 14-month apprenticeship.
• Metrics and continuous improvement are key components of quality management.
• Internal audits should be seen as opportunities for growth, not just compliance checks.
• Apprenticeships are valuable for individuals at various career stages.
• Funding options for apprenticeships can significantly reduce costs for employers.
• Quality management is intrinsic to customer satisfaction and business success.
• The program encourages practical, project-based learning for real-world application.
• Investing in quality management training leads to long-term efficiency savings.

Chapters

00:00 Introduction to Quality Management and Apprenticeships

02:36 The Importance of Quality Practitioners

05:33 Structure and Content of the Quality Practitioner Program

08:11 The Role of Quality Managers in Business

10:54 Embedding Quality Management in Organizations

13:57 The Value of Metrics and Continuous Improvement

16:50 The Auditing Process and Its Importance

19:39 Diverse Applications of Quality Management

21:08 Mandatory MSA in Education

22:06 The Importance of Live Tutoring

23:16 Challenges in Supply Chain Management

25:04 The Cost of Cheap Suppliers

26:07 Lean Principles in Business

27:56 Transformative Power of Apprenticeships

29:29 Understanding Apprenticeship Funding

31:51 The Value of Quality Practitioner Training

34:40 How to Enroll in the Program

37:16 Real-World Impact of Quality Projects

Key Links

Auva Website: www.auva.com

Apple Podcast:  https://podcasts.apple.com/gb/podcast/by-all-standards/id1771677594

Spotify: https://open.spotify.com/show/79OUNj3vY9dmESR3okwHJa?si=871837f56dc149b6

Youtube: https://www.youtube.com/@auvacertification/podcasts

LinkedIN: https://www.linkedin.com/company/auva-certification-ltd 

Instagram: @auvacert

Michael Venner:  https://www.linkedin.com/in/michaelvenner-isocertificationexpert/ 

Clear Quality:  

Email:  [email protected]

Website:  https://www.clearquality.co.uk/training/apprenticeships

LinkedIN:  https://www.lin