IPA Payments Pod

In this episode, Dee Buchanan and Gordon Taylor, principals at Ogilvy Government Relations, discuss the outcomes of the midterm Congressional elections and what they might mean for financial services regulations. Now that the Democrats have taken control of the House and the Senate remains in Republicans hands, the Midterms leave us with a divided Congress. While this might mean not many new laws will be passed, the industry will still need to pay attention to what is going on in Congress.

In this episode, the NBPCA examines the Netspend Scholarship, which is awarded to Netspend cardholders who want to further their education.

NBPCA’s COO Ben Jackson talks with Beth Deck, Netspend’s Senior Vice President of Accounting and Finance and Whitney Pocoroba, Customer Insights Manager and Manager of the Scholarship.  They cover how cardholders apply for and use the scholarships, and they take a look at the history and scope of the program.

Listeners who want to learn more about the scholarship can contact the company at [email protected].

The latest press release on the program can be found here.

In this episode, the NBPCA talks with Loraine Debonis, marketing and communications director for Ubiquity Compliance. We talk about the best practices for error resolution and best practices for handling cardholder disputes. We cover why good error resolution practices are important for customer service, preventing fraud, and regulatory compliance.

In this episode, the NBPCA talks with Dee Buchanan and Gordon Taylor, principals at Ogilvy Government Relations. We discuss the possible outcomes of the midterm Congressional elections and what they might mean for financial services regulations. We consider what happens if control of the Congress remains with the Republicans, if the Democrats take Control of both the House and the Senate, and if the Midterms leave us with a divided Congress.

In this episode, the NBPCA talks with Kurt Helwig, president and CEO of the Electronic Funds Transfer Association (EFTA), and Amy Duncan, the direct of project management at CDP, Inc. and the chair of the EFTA’s egovernment payments council. We discuss how prepaid is used to implement Electronic Benefits Transfer (EBT) to make it easier and less expensive for governments to distribute benefits.

If you want to learn more about the EFTA, you can visit their Web site at: https://efta.org/

To learn more about the size and segments of the government benefits market, please see the Federal Reserve’s Report to Congress on Government-Administered, General Use Prepaid Cards(august 2018).

To see what companies operate EBT programs in the various states, you can visit the U.S. Department of Agriculture’s Food and Nutrition Service EBT Highlights Site.

In this episode, the NBPCA examines “The 2016 and 217 Surveys of Consumer Payment Choice: Summary Results” and considers the results from the perspective of cardholders. We also think about how prepaid providers can improve their business to increase cardholder confidence and thus portfolio profitability.

Listeners can find the full report at: https://www.bostonfed.org/publications/research-data-report/2018/the-2016-and-2017-surveys-of-consumer-payment-choice-summary-results.aspx

In this episode, the NBPCA talks with a prepaid cardholder about why she chose a prepaid card and how it fits in with her financial life. Erin McElrath has had a general purpose, reloadable prepaid card for four years that she uses for budgets. We talk about how she uses her card and why she recommends prepaid cards to her friends.

In this episode, Amy Deberg, president of the recruiting company, the R&P Group talks about how companies can find good employees and how individuals can find their next jobs. We talk about the importance of a good job description, how to best manage the interview process from both sides, and why companies and individuals need to always be ready for their next move.

In this episode, Brian Tate, NBPCA, gives us an update on what is happening with the CFPB and what the midterm elections might mean for the payments industry.  While the Midterms are a long way off, the industry needs to consider all the possibilities, so we take a look at what it might mean if control of Congress switches.

Brian Tate can be reached at [email protected] or at 202-329-8938. Ben Jackson can be reached at [email protected] or at 202-548-7202.

In this episode, NBPCA talks with Sarah Grotta, the director of the Debit Advisory Service at Mercator Advisory Group about the person-to-person transfer market and how these services differ at banks and Fintechs. She recently published a report on this market entitled: U.S. Market Forecast for P2P Solutions, 2017–2021.

You can find our guest’s research at: https://www.mercatoradvisorygroup.com/Reports/U_S_-Market-Forecast-for-P2P-Solutions_-2017–2021/