IQPC interview with Morgan Jones, General Manager Master Black Belt South Pacific, BOC. This interview explores the barriers which exist for driving process excellence forward, and the role of change management within an organisation. Website: www.processexcellencesummit.com.au. Phone: 02 9229 1000

IQPC podcast for the Australasian Shared Service and Outsourcing Week 2010. This Government focussed podcast with Joseph Soalheira, SSON Advisory Board Member, and Guy Nicholson, GM Shared Services, Department of Primary Industries. This podcast interview will explore from both speakers, the question of demonstrating real VALUE within government shared services - drawing individual results on how to lower costs from your bottom line. Website: http://www.sharedservicesweek.com.au Phone: 02 9229 1000.

Welcome to the podcast with David Tarbotton, Quality & Continuous Improvement - Master Black Belt Nestlé Australia. Exploring continous improvement, change management, internal communication and culture. Join us LIVE, visit www.processexcellencesummit.com.au or call IQPC on +61 2 9229 1000

Welcome to the podcast for Process Excellence 2010: Leading process transformation in a recovering market. Featuring Toby Cook, Manager - Projects and Training; Six Sigma Boral. Exploring continous improvement, change management, internal communication and culture. Join us LIVE, visit www.processexcellencesummit.com.au or call IQPC on +61 2 9229 1000

Welcome to the podcast for for Field Service Management 2010. This interview is with Mary Brittin-White, Managing Director, Retriever Communications. Field Service Management 2010 has been developed through extensive research with over 80 Managers responsible for improving field service operations within organisations across the Australasian region. The summit, building on the success of an excellent inaugural event in 2009, offers a unique opportunity to share and discuss views with leading practitioners from across Australia and beyond on the core service
principles - the latest thinking in optimal service delivery, cost reduction, organisational change management, and technology adoption to exceed customer expectations. Join this interview LIVE, visit www.fsmaustralia.com.au, or call Will or Nigel at IQPC on +61 2 9229 1000.

Welcome to the podcast for Mortgage Processing 2010. Joining us for this LIVE interview is Asheesh Mehra, Head of Infosys’ APAC business process outsourcing practice. He brings more than 10 years of experience in the BPO industry. His focus is assisting global organisations across Australia and Asia Pacific to choose processes to outsource, implement governance models, measure the impact and drive the performance of their outsourcing relationships. Infosys is a global IT, consulting and business processing company with offices in more than 70 cities around the world, including Sydney, Melbourne, Brisbane, Perth and Wellington. Infosys has nearly 200 clients in the financial services sector, including 6 of the top 7 US banks , 4 of the top 5 European banks, and 3 of the top 4 Australian banks and has delivered significant efficiencies for clients in the mortgage processing and lending space. At the conference, Infosys will be showcasing a “Mortgage in a Box” shared services platform specifically aimed at Australia’s small and medium-sized banks and credit unions. This interview will explore today's lending environment, how to audit existing processes, and how lenders can realise cost efficiencies. Join us LIVE, visit www.mpevent.com.au, or call Nigel Amyes, or Will Carter at IQPC enquiries on +61 2 9229 1000.

Welcome to the podcast for Field Service Management 2010: Leveraging technology for maximum productivity and excellence in service delivery. Joining us for this interview is Stephen Jewell, Executive Manager Service, GWMWater. GWMWater looks after around 70,000 customers with a geographic spread of 62,000
square kilometres, which is about 30% of Victoria. This area is similar in size to
Tasmania and covers 13 municipalities either fully or partially. This interview will cover the essential elements to making interoperable communications systems, the main challenges experienced with field crew technology adoption and strategies to drive cultural change and staff buy-in. FSM 2010 will give you the knowledge you need to ensure your organisation is fully exploiting mobile technology to optimise
productivity, efficiency and customer service within your business. Listen LIVE, visit www.fsmaustralia.com.au, or call Will Carter or Nigel Amyes at IQPC on +61 2 9229 1000.

IQPC Australia welcomes you to the podcast interview with Sven Wittchen, Manager Business Services and Systems, ACTEWAGL for Field Service Management 2010. Field Service Management 2010 has been developed through extensive research with over 80 Managers responsible for improving field service operations within organisations across the Australasian region. The summit, building on the success of an excellent inaugural event in 2009,
offers a unique opportunity to share and discuss views with leading practitioners from across Australia and beyond on the core service
principles - the latest thinking in optimal service delivery, cost reduction, organisational change management, and technology adoption to exceed customer expectations. Join this interview LIVE, visit www.fsmaustralia.com.au, or call Will or Nigel at IQPC on +61 2 9229 1000.

IQPC Interview with Kathy Cummings -Executive General Manager Third Party Banking, Commonwealth Bank of Australia. Mortgage Processing 2010: Adapting & Evolving Lending in the Face of Economic Crisis. In this interview we explore how to achieve greater interoperability throughout the broker-lender industry, forecasting the effects of minimum volumes to the broker network, and a focus on identifying key areas where lenders can realise cost-efficiencies. Kathy Cummings is responsible for the operation of all
Third Party Banking business nationally. Kathy has over 20 years experience and within her role at Commonwealth Bank, Kathy has incorporated the Bank’s business priorities of Excellence in Customer Service and Operational Efficiency to engage the Broker market in improved, yet simplified standards in broker training, education and customer relations. Listen live, visit Mortgage Processing 2010 Website, or call IQPC enquiries on 02 9229 1000.

IQPC podcast interview with Anne Myers, Chief Operating Officer, ING DIRECT - for Mortgage Processing 2010: Adapting and evolving in the face of economic crisis. In this interview, we explore how the Australian market has responded to economic uncertainty, how IT will create business value in 2010, and why it is important for lenders to have a post-recession recovery strategy. ABOUT ANNE MYERS: Anne has over 25 years experience in financial services and information technology and has previously held senior roles at Advance Bank, St George Bank, Macquarie Bank and QBE Insurance. She has held both business and IT roles covering areas such as strategy and planning, business systems, application development, IT infrastructure and large scale project and programme management. She has held the COO role at ING Direct since 2005 and
in 2007 added responsibility for all back office operations including all mortgage and deposit processing functions. Anne will join a panel of financial experts to present on: Aligning Technology and Innovation to Maximise Business Value. Listen LIVE, visit http://www.mpevent.com.au/pod or call IQPC enquiries on 02 9229 1000