In this interview, Christopher Carey sits down with Snorre Kjesbu from Cisco to unpack AI’s real impact on the employee experience. Snorre makes the case that AI is an antidote to burnout, not a cause of it – freeing employees from busy work so they can focus on strategy, creativity, and the harder intellectual challenges.

He also introduces the concept of “connected intelligence,” where collaboration is no longer just people-to-people but now includes people-to-AI and AI-to-AI interactions. The conversation covers how organisations are navigating AI adoption across their workflows, why cultural change is often harder than the technology itself, and what the next two to three years will bring – from AI agents becoming regular participants in meetings to IT teams gaining new superpowers through agentic AI and smarter manageability tools.