Gabe Larson and Dave discussed the challenges and potential solutions in the customer service industry. They highlighted a $3.7 trillion annual loss due to poor customer service and the difficulties in achieving 24/7 support and multi-channel resolution. Larson introduced "Miles," a cloud employee powered by AI, which can handle support tasks across various channels, personalize interactions, and escalate issues to human agents when necessary. Miles can also perform complex tasks like multi-factor authentication and language translation. The conversation emphasized the evolving role of support staff, who will now manage and train AI-driven support systems, enhancing their value and career prospects. Get my weekly breakdown of AI, GTM, and Cloud Employees:

https://getsignals.ai/newsletter

 

Ready to hire your first Cloud Employee?

https://www.getsignals.ai