Stacy Sherman, Director of Customer Experience and Employee Engagement at Schindler Elevator, joins Sarah in a discussion around whether NPS is an overrated metric for measuring success with customer experience efforts. 
Click here to read more from Stacy on the Future of Field Service:  <a href="https://www.futureoffieldservice.com/2018/12/07/turning-customer-experience-talk-into-action/">https://www.futureoffieldservice.com/2018/12/07/turning-customer-experience-talk-into-action/</a>

Stacy Sherman, Director of Customer Experience and Employee Engagement at Schindler Elevator, joins Sarah in a discussion around whether NPS is an overrated metric for measuring success with customer experience efforts. Click here to read more from Stacy on the Future of Field Service: https://www.futureoffieldservice.com/2018/12/07/turning-customer-experience-talk-into-action/

Stacy Sherman, Director of Customer Experience and Employee Engagement at Schindler Elevator, joins Sarah in a discussion around whether NPS is an overrated metric for measuring success with customer experience efforts.&nbsp;
Click here to read more from Stacy on the Future of Field Service: &nbsp;<a href="https://www.futureoffieldservice.com/2018/12/07/turning-customer-experience-talk-into-action/" rel="noopener noreferrer">https://www.futureoffieldservice.com/2018/12/07/turning-customer-experience-talk-into-action/</a>&nbsp;

Is NPS Overrated?

The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and leadership trends.

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Is NPS Overrated?

Is NPS Overrated?