Sign up to save your podcasts
Or
Share Is NPS Overrated?
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
Is NPS Overrated?
Stacy Sherman, Director of Customer Experience and Employee Engagement at Schindler Elevator, joins Sarah in a discussion around whether NPS is an overrated metric for measuring success with customer experience efforts.
Click here to read more from Stacy on the Future of Field Service: https://www.futureoffieldservice.com/2018/12/07/turning-customer-experience-talk-into-action/
View all episodes
By Future of Field Service
4.9
3232 ratings
Stacy Sherman, Director of Customer Experience and Employee Engagement at Schindler Elevator, joins Sarah in a discussion around whether NPS is an overrated metric for measuring success with customer experience efforts.
Click here to read more from Stacy on the Future of Field Service: https://www.futureoffieldservice.com/2018/12/07/turning-customer-experience-talk-into-action/
More shows like UNSCRIPTED
View all
Andy Stanley Leadership Podcast
2,268 Listeners
The Daily
112,022 Listeners
Up First from NPR
56,495 Listeners
Armchair Expert with Dax Shepard
69,370 Listeners
Morning Brew Daily
3,017 Listeners
Service Council inService™ Podcast Series
0 Listeners
Good Hang with Amy Poehler
10,796 Listeners