Quality improvement is often viewed as the responsibility of the Registered Manager, but the strongest services are those where everyone understands the part they play in delivering safe, effective, caring, responsive and well-led care.

In this episode, lets explore five practical ways leaders can create a culture where quality becomes everyone's responsibility. The discussion covers helping staff understand their contribution to quality, sharing learning effectively, distributing responsibility across the team, developing leadership at every level and creating accountability through everyday practice.