If you're in business longer than say a week, you're likely going to experience an unhappy customer. It is the sign of the times. People are more edgy. more stressed, generally less tolerant and more demanding. Which is not a bad thing. Your customers should have high expectations. How will handle these customers will go a long way in determining our long-term success. Learn the 4 types of customers and the 7 ways to handle unhappy customers.