McKinsey experts share why employees leave their jobs, what employers think are the reasons and what it would take to keep employees from quitting.

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About our Guests:

Annie Valkova, Associate Partner, McKinsey & Company

Annie Valkova is an associate partner in McKinsey's Chicago office, where she focuses on serving retail clients on frontline operations and labor topics. Her areas of expertise include labor productivity, process optimization and employee recruiting and engagement. Her recent research focuses on the current labor environment and automation opportunities in retail settings. Annie has experience working in all retail formats over the past 10 years, especially small format stores including convenience, drug and fuel retail.

Alex Rodriguez, Partner, McKinsey & Company

Alex Rodriguez is a partner in McKinsey’s Miami office and a leader in McKinsey’s retail practice globally, where he focuses on transforming retail operations. He has deep expertise in frontline enablement and capability building, customer experience, change management and labor productivity. He leads all of McKinsey’s Customer Experience work, research and practitioners in North America. Alex serves retail clients across formats, especially small format stores, to reimagine the customer and employee experience, reengineer operations and design and test operating model transformations.