Today’s guest is Vineeth Purushothaman, a specialist in the commercial success of hotels and for our classics series we're going to discuss the nightmare client that is the princess from the classic fairy tale the Princess + the Pea.

Can you imagine a more picky customer? We get into consistency, service recovery + the importance of feedback + reputation management. All of which isn't just good for hotels - but any business that wants to improve customer service. That's all of us right?

Look for more in the 'Classics' series - we've covered some well known books, probably ones you know from your childhood - with many more to come.

Books discussed in this episode:

Click links to see on Amazon #affiliated

The Princess and the Pea by Hans Christian Andersen

https://amzn.to/47a3mrm

Vineeth’s Linked in: here

Vineeth's Course Website: subscribepage.io/v1h8Iz

Vineeth's Website: https://hotelladder.com/

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This isn’t your usual list of biz books, these answer the challenges you’ve actually got coming up right now. Helpful, quick to read and very timely.

Click here lizscully.com/reading to get your book list