People blame most bad interactions on poor training.Is this true? <ul> <li>The training blame game </li> <li>Who is the real culprit when service goes bad</li> <li>What is training actually good for</li> <li>Is empathy a skill or an emotion?</li> </ul> And much more... Contact Amas and Bob. <a href= "http://linkedin.com/in/amastenumah/">http://linkedin.com/in/amastenumah/</a> <a href= "https://www.linkedin.com/in/bobfurniss/">https://www.linkedin.com/in/bobfurniss/</a>

People blame most bad interactions on poor training.Is this true? The training blame game Who is the real culprit when service goes bad What is training actually good for Is empathy a skill or an emotion? And much more... Contact Amas and Bob. http://linkedin.com/in/amastenumah/ https://www.linkedin.com/in/bobfurniss/

People blame most bad interactions on poor training.Is this true? <ul> <li>The training blame game&nbsp;</li> <li>Who is the real culprit when service goes bad</li> <li>What is training actually good for</li> <li>Is empathy a skill or an emotion?</li> </ul> And much more... Contact Amas and Bob. <a href="http://linkedin.com/in/amastenumah/" rel="noopener noreferrer">http://linkedin.com/in/amastenumah/</a> <a href="https://www.linkedin.com/in/bobfurniss/" rel="noopener noreferrer">https://www.linkedin.com/in/bobfurniss/</a>&nbsp; &nbsp;

Is Training to blame for Customer service failure?

This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. 

Your contact center mentors - Amas Tenumah & Bob Furniss

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This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss

This is the public square for all things contact center. This is where the world’s best Call &amp; Contact center professionals come to get better at delivering a great experience for customers. 

Your contact center mentors - Amas Tenumah &amp; Bob Furniss

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Is Training to blame for Customer service failure?

Is Training to blame for Customer service failure?

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