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Is Training to blame for Customer service failure?
People blame most bad interactions on poor training.Is this true?
- The training blame game
- Who is the real culprit when service goes bad
- What is training actually good for
- Is empathy a skill or an emotion?
And much more...
Contact Amas and Bob.
http://linkedin.com/in/amastenumah/
https://www.linkedin.com/in/bobfurniss/
View all episodes
By Amas Tenumah & Bob Furniss
5
44 ratings
People blame most bad interactions on poor training.Is this true?
- The training blame game
- Who is the real culprit when service goes bad
- What is training actually good for
- Is empathy a skill or an emotion?
And much more...
Contact Amas and Bob.
http://linkedin.com/in/amastenumah/
https://www.linkedin.com/in/bobfurniss/
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