Are you a victim of outdated tech and outdated policies?
Do your employees have to toggle multiple screens to assist ONE customer?
Are you afraid of Automation?
Well, you've come to the right episode. 
Let's bring you into the present... or maybe... maybe a little into the future. 

OTTER BOOK: https://a.co/d/4uWDkEf

LINKTREE: https://linktr.ee/caffcx

Are you a victim of outdated tech and outdated policies? Do your employees have to toggle multiple screens to assist ONE customer? Are you afraid of Automation? Well, you've come to the right episode. Let's bring you into the present... or maybe... maybe a little into the future. OTTER BOOK: https://a.co/d/4uWDkEf LINKTREE: https://linktr.ee/caffcx

Is Your Call Center Living in the Past?

CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.

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Is Your Call Center Living in the Past?

Is Your Call Center Living in the Past?