ISG Digital Dish

Remember the days when it would take weeks, or even months, to get your results from medical tests? When a routine hospital checkup would take up the best part of a day? When doctors could be seen carrying great wads of paper notes as they made their patient rounds? It wasn’t that long ago, but due to the pressures of COVID-19 and recent technological advancements, the healthcare industry is undergoing a profound revolution. From telemedicine to cutting-edge innovations in diagnostics and treatment and the use of robotics and automation in surgery, technology is fostering a new era of personalized medicine. It’s an era centered around improving accessibility, efficiency and patient-centered care.    

One woman at the forefront of this technological revolution is Keerthi Harikrishnan, an expert in healthcare and life sciences with Persistent Systems. She joins our Digital Dish hosts to discuss some of the ways that emerging technology and data analytics are improving healthcare outcomes for both patients and medics. Listen in as Keerthi discusses her fascinating journey, from her passion for researching heart disease and lung cancer, to her current role at Persistent where she leverages the latest technologies to advance the understanding of human diseases. As a woman who has built a successful career in both science and tech, she shares some valuable advice and lessons learned for other women navigating careers in these fields.

When you’re looking to buy a luxury product, how do you choose which product you buy? Today, consumers are faced with an unprecedented abundance of choices, and their expectations are in a perpetual flux. This constantly shifting consumer landscape presents a formidable challenge for retail and consumer packaged goods (CPG) brands seeking to build a devoted following. Digital technologies, such as the metaverse, force brands to reevaluate their business strategies to ensure they stay relevant in a multi-brand-loyal world. This rings especially true for some of the long-established luxury brands whose consumers have distinct and often demanding expectations of their retail experiences. What strategies can these brands employ to consistently raise the bar, thereby ensuring they secure loyalty and the largest share of their purchasing choices?

Join us for this episode as we explore how digital is impacting the world of luxury brands. Our guest Anika Sharma, General Manager & Global Client Partner at LTIMindtree, who works with large-scale CPG and retail clients. She has a deep passion for elevating cherished brands that evoke a sense of well-being in their customers. Our discussion revolves around the pivotal role played by digital technology and human-centric approaches in enabling brands to adapt and thrive within the ever-evolving consumer landscape. How can the metaverse emerge as a transformative catalyst for brands and consumers, altering the dynamics of their interactions in profound ways?

As the modern workplace is disrupted time and time again, employees struggle to establish a sense of purpose and contentment in their work. With more people working remotely, the lines between professional and personal life have blurred, making it harder to set boundaries and find balance. And a multi-generational workforce with different needs and expectations makes fostering a sense of belonging even more challenging for employers. 

To discuss these challenges, our host Lois Coatney speaks to Stephanie Marcon, director of ISG’s Experience Assessment Center. Their conversation focuses on the different ways employers can boost employee experiences, encourage healthy relationships and create an environment that supports well-being and productivity. Plus, get tips on how you can prioritize time for self-care and get the best out of your work relationships. Tune in!

The technology industry is undoubtedly one of the fastest-paced and most innovative sectors to work in, and India has rapidly established itself as a leading global technology hub. In this episode of ISG’s Digital Dish, we shine a spotlight on the role of women in tech in India.

Guest host and Chief Data and Analytics Officer at ISG, Kathy Rudy speaks to Namratha Dharshan, Chief Business Leader for ISG Research, about her experiences in the industry. Together they discuss how the industry has evolved for women in India over the past decade. Namratha gives her views on the current gender gap and how companies in India can support and encourage women leaders to thrive in the tech industry. They also explore how the Covid-19 pandemic impacted women in tech and created a boom in entrepreneurship. 

Technology plays a part in every aspect of our lives, so diversity in tech is critical – and can benefit both the tech industry and society at large. If you’ve ever helped a child go to a public restroom, you might have an understanding of what we mean. Whether it’s the height of the sink, the toilet or the light switch, a child struggles to use many public facilities. This stems from a lack of diversity – if only one type of person is designing from their own experiences, society suffers. People can only extrapolate so much – we need diversity in tech (and in all fields) to account for diverse experiences of life.

In this special episode of ISG’s Digital Dish, we honor Black History Month and shine a light on what it’s like to be a BIPOC woman in the tech industry. Missy Lawrence speaks to Tiera Gray, Vice President, Office of the CIO at Exelon. Tiera shares her insights and first-hand experience of the challenges and opportunities faced by many minorities in the industry today. 

Plus, hear Tiera’s valuable advice for girls and women wanting to carve out a fulfilling and rewarding career in the tech space. And find out why hair is a crucial part the conversation. Have you heard of the CROWN act? If not, we’ll catch you up to speed in the post-interview debrief with hosts Lois Coatney and Jeanne Cuff.

Given recent global events and current economic disruption, change has never felt so constant and so urgent. It’s safe to say that most organizations have embarked on at least one major digital transformation project in the last 36 months. With all these deep investments, it’s alarming to learn that the vast majority of business transformations fail, according to research, even those with a change management program in place. Why are these programs falling short of achieving their business cases?      

To get to the bottom of this question, we spoke to Ema Roloff, a digital transformation and change management expert, and, at the time of recording, Director with  Naviant*. In a conversation with Digital Dish host Missy Lawrence, Ema shared her definition of change management and the part it plays in combatting the number one reason many digital transformations fail. Listen in to hear why she believes a people-oriented approach is critical to making any transformation successful. And don’t miss her top tips on creating an environment that will ensure your transformation program constantly maintains momentum.

*Ema is now at the time of publication, a Director with EIS Group

Have you ever been hired or promoted into a new role where you feel like you have to be someone you’re not? It’s exhausting to constantly measure yourself against unrealistic expectations, to hold back from behaving authentically, or to emulate a leadership style that’s counter to your preferred ways of working. And yet despite the downsides to productivity and morale, today, it’s often a struggle to be true to yourself at work.

In this special hour-length episode of the ISG Digital Dish, we continue to dive deep into the theme of being your authentic self.  What we’ve found: being authentically you is not only liberating; it can actually be a career accelerator.

Coming off the back of a successful Women in Digital Awards program, Lois Coatney speaks to two inspirational women and digital leaders, Isabelle Roux-Chenu, Former Head of Group Commercial & Contract Management at Capgemini, and Sarah Urbanowicz, CIO at AECOM. Listen in to hear them share their experiences and advice on leading authentically – both how and why to be you at work.

Understanding your authentic self is one thing. Knowing how to position that authentic self professionally via a personal brand is another thing entirely, and it has never been more important to career growth than it is today. But both the understanding and the positioning can be incredibly challenging – you may find yourself struggling with where to start.

That’s why, in this episode of the ISG Digital Dish, host Missy Lawrence is interviewing Jennifer Galvin, Technology Alliances Lead at OutSystems, about her proven techniques for building a personal brand. To illustrate why she believes personal brand building is so critical to career success, Jennifer shares her own career path into tech and her personal challenges and wins along the way.

Together with hosts Jeanne Cuff and Lois Coatney, we delve into why it is important to find and embrace your true identity and how you can use it to drive value and make an impact. And since both our hosts and our guest are all long-time tech industry veterans, we can’t help but to make connections with tech topics including low-code, digital identity and access management. Tune in now!

In this episode of the Digital Dish, Missy Lawrence speaks to our guest Dr. Rebecca Harvey about several key issues affecting women today. They begin by discussing the lack of women in senior positions and why women are still missing out on promotions despite research that shows companies run by women and that include women in senior positions are more profitable. What are the pressures impacting women as they climb the career ladder? And how can women best equip themselves? 

Dr. Rebecca Harvey offers insight into how meditation and mindfulness can combat stress and improve overall health and well-being. It might be easier than you think to master, so tune in to this episode to hear how!

Featuring: In a special segment, ISG Vice Chairman and President Todd Lavieri announces the inaugural ISG Women in Digital Awards ceremony. Learn more about how to participate here.

Then, we move into our regular program: this time, Digital Dish host Jeanne Cuff  is speaking to Radhika Krishnan, Chief Product Officer, Hitachi Vantara. Radhika is passionate about promoting diversity in tech. Specifically, she has a lot to teach about the impact of biased AI in our daily lives, where software and technology are ubiquitous. But Radhika also makes time to discuss the importance of getting more girls and women into STEM fields and to share advice for those considering a career in tech. 

After all, diversity is critical to countering bias. Radhika reminds us: without diverse leaders, developers and stakeholders, AI can and will only ever have one perspective. Listen in to find out what you should be doing to pre-empt or counter bias in your organizations’ artificial intelligence programs – and to create a positive (rather than dystopian) outlook for the future of AI.