Giving someone a promotion sounds like it should be easy. You call the person into your office, tell him he has been promoted and to continue doing great work, shake his hand and send him on his way. In one sense, it is that easy. However, there are a number of factors to consider . . .

My boss is a great person, but sometimes I can’t seem to get his attention and support for the things I think are most important for my department. Any suggestions on how influence my manager in this way?

The first thing you must do to gain the support and ear of your manager is . . .

Managing up is one of the most important things that you must learn to do.  To a large extent, the levels of management above you control your success and future at the company.  If they like you, respect you, and think that you can help their careers, they will . . .

Since my company’s layoff last year, my IT department has had more work than we can handle. We’re working really hard but can’t seem to keep up with it. Any thoughts on ways we can increase my productivity?

Thanks for your question. My belief is that there are millions of other people asking the same question. I think the best way for me to answer you is to tell you what I do.

I’m a big believer in working in your highest zone.

Let me begin by explaining my concept of being in the zone. In the zone is being:

User-Computing, previously called “Shadow IT” until the term was reused by the cloud and cybersecurity community, refers to people outside of IT performing IT-related tasks, such as programming, SaaS application customizations, and other similar activities. 

 AI brings with it another whole new set of end-user tools that can be used by the non-IT community to automate processes, enhance productivity, and work with data.

 This webinar discusses these realities from an IT perspective and provides various ideas on how to assure these activities are properly monitored, secured, and production ready.

Interested in IT management training for yourself or your team? If yes, please email us at [email protected]

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Rule number one is to be a team player. It will make it easier for you, easier for your boss and easier for your group.

 Assuming that your peers are also managers, your boss is then a manager of managers. As a result . . .

Wow, what an industry we’re in, technical mega-trend after mega-trend. There’s gold in them there trends for the techies that can identify a unique niche, application type or business need, or job opportunity.

These industry-changing trends can be of great career and financial benefit to you . . .

As the department manager, you should be the number one advocate for your group. It's your responsibility to make sure that your department gets:

 The resources it needs to function properly

 Regarding promoting yourself . . .

People early in their career say “If I work hard, one day I’ll be a THIS.” THIS could be a CIO, Systems Architect, Senior Programmer, or any other professional goal you desire. Then, one day, years later, you look up from your day-to-day activities and realize one of the following . . .

If you . . .

High user satisfaction requires more than just technical skill. It also requires the ability to understand user needs, efficient and effective communication, proper measurement of user sentiment, and the creation of a service-oriented environment.

 This podcast discusses the non-technical skills and knowledge needed by Help Desk, Service Desk, and others working directly with those outside of IT, to enrich user experience, increase user satisfaction, and enhance IT’s value to the organization it serves.