IT Unplugged

In this episode of IT Unplugged, we sit down with Scott Janssen from James Imaging Systems to explore the evolution of printing in today's digital world. Far from being obsolete, printing has transformed into a comprehensive business solution that goes beyond simply putting marks on paper. Scott shares the compelling origin story of James Imaging, founded on family values and genuine client care, and explains how their dual approach of PrintSmart and WorkSmart helps organizations streamline workflows while optimizing document management. Discover how James Imaging analyzes manufacturing processes to eliminate inefficiencies, implement innovative solutions like image tracking for warranty claims, and build lasting relationships with clients based on trust and understanding. Whether you're managing a print environment or looking to optimize business operations, this episode reveals how modern printing technology serves as a critical component of efficient workflow design.

In this episode of IT Unplugged, Brandon introduces Scott "Swanny" Swanson, the newest member of the M2 Technology team. Discover Scott's fascinating journey from recruiting (where he once sat in airplane cockpits as part of his job!) to IT, and why he chose to join the M2 Technology family. Scott shares insights about the importance of leadership, understanding client businesses, and the work-life balance in IT. Plus, learn about his passion for coaching youth sports and his recent switch from energy drinks to coffee and PC to Mac! Join us as we get to know Scott and his unique perspective on technology, customer service, and building relationships.

At M2 Technology, we're on a mission to make IT accessible to everyone. Whether you're looking for IT support, cybersecurity solutions, or technology consulting, our team is ready to help your business thrive in today's digital landscape.

Subscribe for more tech insights, cybersecurity tips, and business IT solutions!

In this revealing episode of IT Unplugged, we sit down with Dustin from Green Bay Packaging to explore his remarkable journey from IT intern to full-time security analyst. This conversation is packed with practical advice for anyone looking to start or advance their cybersecurity career.

🔒 CAREER INSIGHTS:

Dustin shares how he navigated multiple IT roles at Green Bay Packaging, starting as an application development intern, then moving to desktop support, and finally finding his passion in cybersecurity. Learn how building trust and taking ownership of projects helped him secure a full-time position at this major company with 5,000 employees.

🔒 CYBERSECURITY ROADSHOW:

Discover how Dustin helped lead a nationwide cybersecurity awareness initiative, visiting 36 of Green Bay Packaging's 42 divisions across the United States. This "Cybersecurity Roadshow" demonstrates the importance of putting a face to security teams and how personal connections improve incident reporting and response times.

🔒 SECURITY COMMUNICATION STRATEGIES:

Learn effective techniques for communicating complex security concepts to non-technical stakeholders. Dustin explains his "who, what, when, where, why" approach to simplifying technical information and gaining buy-in for security initiatives across a large organization.

🔒 BREAKING INTO CYBERSECURITY:

Why building a home lab is crucial for landing your first security role
Which certifications provide the best foundation (GSEC from SANS)
How to demonstrate initiative and passion in interviews
The misconception that cybersecurity is a 9-to-5 job

🔒 EMAIL SECURITY & DMARC:
Dustin explains how his company, One Two Seven Security, helps businesses implement proper DMARC configuration to prevent email spoofing. Learn how this implementation helped Green Bay Packaging secure their 3-4 million monthly emails, with 88-90% now coming from approved sources.

🔒 PASSWORD MANAGEMENT:
Discover why password management remains Dustin's biggest security pet peeve and his practical recommendations for both technical and non-technical solutions.

Whether you're a student considering cybersecurity, an IT professional looking to specialize in security, or a business leader wanting to better understand security communications, this episode delivers valuable insights from someone who's successfully navigated the path from internship to security analyst.

SUBSCRIBE to IT Unplugged for more conversations demystifying the world of business technology and cybersecurity!

In this episode of IT Unplugged, Brandon sits down with Kevin Roberts of Proper Recruiting to discuss the challenges and strategies of finding top talent in the tech industry. Kevin shares his unique approach to recruitment, drawing from his diverse background in philosophy, chemistry, and cybersecurity. They explore what makes a successful tech hire beyond just technical skills, the value of experience versus certifications, and the importance of combating ageism in the tech sector. Kevin offers valuable insights for companies looking to build strategic tech teams that can drive business growth in today's rapidly evolving digital landscape.

What is a SOC and Why Your Business Needs One | Security Operations Center Explained

In this episode of IT Unplugged, we talk with Austin, SOC Director at CommandLink, who breaks down what a Security Operations Center (SOC) actually does and why businesses of all sizes need this critical security layer.

Austin shares his journey from Navy intelligence to building SOCs from the ground up, explaining how these specialized security teams detect threats that even advanced endpoint protection might miss. Learn why small businesses are prime targets for cybercriminals and how SOC teams work around the clock to protect your data.

This conversation covers everything from the importance of having the right people monitoring your systems to the rise of social engineering attacks. If you're wondering how to protect your business from evolving cyber threats, this episode provides valuable insights on preventative security measures that could save your company from devastating breaches.

Key topics include:
- The difference between endpoint protection and SOC monitoring
- Why having cybersecurity tools isn't enough without expert analysis
- How SOCs detect anomalies that automated systems miss
- The real-world cost of security breaches for small businesses
- Why social engineering is becoming the biggest security threat

Subscribe to IT Unplugged for weekly episodes that demystify business technology and cybersecurity.

#Cybersecurity #SecurityOperationsCenter #BusinessSecurity #CyberThreats #ITSecurity #SmallBusinessTech #NetworkSecurity #DataProtection

Learn how innovative tech solutions are revolutionizing the construction industry in Wisconsin. Find out how partnering with an IT company in Green Bay can enhance your cybersecurity and streamline your construction projects.

How Technology is Transforming Construction Project Management | IT Unplugged ft. RODAC Construction

Join us as we sit down with RODAC Construction to explore how technology is revolutionizing the construction industry. Learn how this leading Green Bay general contractor manages complex projects through innovative tech solutions while maintaining their dedication to exceptional customer service.
Key Topics:

Modern construction project management solutions
Building trust through technology and customer service
Balancing digital tools with personal relationships
Security considerations in construction technology
Managing multi-stakeholder communication effectively
Implementing new technology across construction teams

RODAC Construction has been delivering exceptional results since 2007, working on projects ranging from healthcare facilities to retail spaces. Discover how they've grown from a small local contractor to working with major brands while maintaining their commitment to personalized service.
#ConstructionTechnology #ProjectManagement #GreenBayBusiness #ITSolutions #ConstructionIndustry #SmallBusiness #TechnologyInnovation

Join Brandon from M2 Technology as he sits down with Dr. Lynn Wagner, an ER physician turned integrative medicine specialist, to explore how technology is reshaping healthcare delivery. Discover how AI, telemedicine, and advanced IT systems are improving patient care while maintaining security and privacy. Dr. Wagner shares insights on transitioning from traditional to integrative medicine, leveraging technology for better patient outcomes, and the future of healthcare tech. Perfect for healthcare professionals, IT leaders, and business owners interested in the intersection of healthcare and technology. Learn about practical applications of telehealth, electronic health records, and emerging AI solutions in modern medical practices.

In this episode of IT Unplugged, host Brandon interviews Zach from Plug Light Bulb, exploring his unconventional path from Marine Corps field radio operator to managing both IT and marketing operations. Zach shares candid insights about overcoming imposter syndrome, navigating career transitions, and balancing full-time work with pursuing his IT degree.

Learn how modern IT professionals drive business growth through data analytics, CRM optimization, and operational efficiency. Discover why traditional tech backgrounds aren't always necessary for IT success and how military experience can translate into technical leadership. Zach discusses the physical demands of IT work, the importance of explaining complex concepts simply, and how to add value to growing businesses through technology.

Whether you're considering a career in IT, managing technical teams, or looking to optimize your business operations, this episode offers practical insights into the expanding role of technology in small to medium-sized businesses. Topics include cybersecurity, network administration, business analytics, and the future of IT careers.

Key topics: IT careers, business technology, cybersecurity, CRM implementation, technical leadership, veteran transition, business operations, technology management, IT education, small business technology

Listen as we demystify modern IT and explore how technical expertise paired with business acumen can transform organizations.

Mike and Brandon dive into the most fascinating (and sometimes bizarre) jobs emerging in tech. From AI Prompt Engineers making $175k to Digital Afterlife Managers handling your social media after you're gone, this episode breaks down the jobs you never knew existed - but might want to consider!

In this episode:

• AI Prompt Engineers and their surprising role in business
• The strange world of Digital Afterlife Management
• Professional Fortnite coaching (yes, it's real!)
• Chief Listening Officers and why big brands need them
• The truth about Chief Metaverse Officers

Plus: A teaser about Drone Shepherds (IRL, not VR!) that we'll cover in Part 2.

🔧 Need help with your business IT? Contact M2 Technology:

920-362-6869

https://www.m2.technology/get-in-touch

#itunplugged  #TechJobs #FutureOfWork #TechCareers #BusinessTechnology #mspgreenbay #greenbayit #wisconsinbusiness #wisconsinit

Ever wondered what makes great IT support tick? Brandon and Stephen dive into the art of tech customer service, drawing from their experience in both IT and hospitality to reveal what really works - and what doesn't.

In this candid discussion, they explore:
• Why restaurant experience makes better IT professionals
• How to be proactive without being annoying
• Handling "emergencies" that aren't really emergencies
• The secret to turning angry customers into happy ones
• Why "the customer is always right" doesn't always apply in IT
• The delicate balance between good service and good security

Whether you're an IT professional looking to improve your service or a business wanting to understand what great IT support looks like, this episode offers valuable insights from the trenches.

#TechSupport #CustomerService #ITService #BusinessTechnology

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