Join Luigi Ferri on The ITSM Practice as we dissect the creation of a Standard Service Model (SSM) using ITIL 4, ensuring IT services are proactive, consistent, and aligned with business objectives. This episode delves into the strategic blueprint for measurable value and minimized risks in service delivery, providing a step-by-step guide to crafting a model that leverages ITIL 4’s flexibility and customer-centric focus for enduring success.

In this episode, we answer to:

What are the core components of a Standard Service Model?

How does ITIL 4 enhance the development of a Standard Service Model?

What steps are involved in building an SSM using ITIL 4?

Resources Mentioned in this Episode:

ITSM Tools website, article "Service Model Development Using ITIL 4 for Service Delivery", link https://itsm.tools/developing-a-standard-service-model-using-the-itil-4-guiding-principles/

Knowledge Hut website, article "ITIL 4 Models - A New Operating Model in ITIL 4", link https://www.knowledgehut.com/blog/it-service-management/itil-model

Connect with me on:

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya