Welcome to 'The ITSM Practice' with Luigi Ferri, exploring the evolution of ITIL into ITIL 4 for IT Service Management and IT Security. Today, we dive into ITIL's history and its latest adaptation for the digital era. Luigi shares his insights on ITIL 4's key features, including the Service Value System, the Four Dimensions, and the shift from processes to practices. Join the discussion on LinkedIn and share how ITIL 4 has impacted your ITSM strategies. This episode is a guide to adapting ITIL for the digital age and enhancing IT service management. Tune in for more insights in future episodes and connect for ongoing discussions on ITSM and IT Security.

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Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya