ITOps, DevOps, AIOps - All Things Ops

 Head to the cloud or stay on the ground?

Here’s a hint:

When thinking about where to host your data, there’s much more to consider than just cost.

In today’s episode, Edward Bezerra, VP of Infrastructure at K. Hovnanian Homes, lends his invaluable insight to the cloud computing debate by drawing from real-life examples of his prolific career.


You’ll learn:

1. What to consider when deciding where to host your data
2. The benefits and challenges of using cloud services
3. How to make your business resilient with a robust disaster recovery plan
4. What to look out for as a new IT professional and other expert advice for starters
5. How to approach a mentor and get the most out of the relationship


About Edward:
Edward is VP of infrastructure at K. Hovnanian Homes. He is an accomplished global IT executive with 25+ years of experience leading successful large and small multi-national global enterprises of distributed teams of 150+ employees across multiple disciplines. The first technical device he found great was the rotary phone. So he took it apart and put it back together - and it still worked.

Find Edward on LinkedIn: https://www.linkedin.com/in/edwardbezerra/
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About K. Hovnanian Homes:
K. Hovnanian Homes founded in 1959 by Kevork S. Hovnanian, is headquartered in Matawan, New Jersey and, through its subsidiaries, is one of the nation’s largest homebuilders with operations in Arizona, California, Delaware, Florida, Georgia, Illinois, Maryland, New Jersey, Ohio, Pennsylvania, South Carolina, Texas, Virginia, Washington, D.C. and West Virginia. The Company’s homes are marketed and sold under the trade name K. HovnanianÒ Homes. Additionally, the Company’s subsidiaries, as developers of K. Hovnanian’sÒ Four Seasons communities, make the Company one of the nation’s largest builders of active lifestyle communities.

Website: https://www.khov.com/
Industry: Financial Services, Real Estate
Company size: 2000+
Headquarters: Red Bank, New Jersey, United States
Founded: 1959
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About the host Elias:
Elias is President and VP of Sales at tribe29, Inc. He comes from a strategy consulting background, but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons.

Get in touch with Elias via LinkedIn or email [email protected]
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Podcast Music

Music by Ströme, used by permission
‚Panta Rhei‘ written by Mario Schoenhofer
(c)+p 2022, Compost Medien GmbH & Co KG
www.stroeme.com
https://compost-rec.com/

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This podcast is produced by our friends at the SCL Program by SAWOO 

ABB IT's main mission: Eliminating end user tickets.

How do they work with data & technology to reach their goal – on a global scale?

Dennis Vinciguerra, VP of IT at ABB, shares with Elias, how ABB handles global differences in data & systems, and still successfully manages to follow their mission.


What's in it for you:

1. The most important data sources for ABB to help eliminate end user tickets
2. What technologies ABB uses to make sense of the collected data and extract valuable information
3. How ABB manages to offer their services on a global scale with various sources of data & different system environments
4. Dennis’ view on digital experience monitoring and improvements in leveraging ABB’s services
5. How ABB manages a globally distributed asynchronous team and gets high employee engagement


About Dennis:
As Vice President of Information Technology at ABB Dennis focuses on monitoring event management, artificial intelligence, and process execution and improvement. For example, his responsibilities include improving third-party performance across all key KPI categories. He has also introduced a new service offering within ABB, setting the vision, strategy and roadmap to improve the customer experience and reduce IT service costs. Dennis started his career in tax and finance roles. His interest in computers opened up in high school and so far he hasn't broken one.


Find Dennis on LinkedIn: https://www.linkedin.com/in/dsvinciguerra/
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About ABB:
ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 105,000 talented employees in over 100 countries.

Website: https://global.abb/group/en
Industry: Automotive, Chemical, Energy, Robotics, Oil and Gas
Company size: 10001+
Headquarters: Zurich, Switzerland
Founded: 1988
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About the host Elias:
Elias is Director of International and Indirect Business at tribe29. He comes from a strategy consulting background, but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlon.

Get in touch with Elias via LinkedIn or email [email protected]
__________

Podcast Music

Music by Ströme, used by permission
‚Panta Rhei‘ written by Mario Schoenhofer
(c)+p 2022, Compost Medien GmbH & Co KG
www.stroeme.com
https://compost-rec.com/ 

Traditional DevOps is dead.

But don’t let it be forgotten.

Rather, let it evolve with Value Stream Management (VSM) to become a tool that lets you better measure the value your product is adding to your customers.

In today’s episode, Helen Beal, Chief Ambassador at the DevOps Institute, shares her compelling case for rethinking traditional DevOps through the lens of VSM to help businesses build more customer-centric products.

What's in it for you:

1. How to reframe DevOps to conquer the Wall of Confusion and promote innovation
2. Helen's view of what DevOps should do more and less of
3. Why you should start thinking of DevOps as VSM
4. How and when you should start incorporating VSM in the way you build products
5. What you should really monitor and observe to determine whether your product adds value to customers


About Helen:
As Chief Ambassador at DevOps Institute, Helen and her 250 ambassadors, who are pioneers in DevOps, build content, deliver events, mentor people, and provide all sorts of learning experiences. Helen is an award-winning DevOps speaker, writer, and strategic advisor. As a humanologist, flowologist and wowologist, her goal is to help organizations find ways of working that bring joy to their individuals and teams through optimizing the flow and realization of value to their customers. Helen is also the chairwoman of the Value Stream Management Consortium. Her first unpleasant incident with a computer happened when she was at IBM. Helen managed to delete the Lotus Notes CRM database when she was about 21 years old.

Find Helen on LinkedIn: https://www.linkedin.com/in/helenjbeal

Download the State of Value Stream Management Report 2022: https://www.vsmconsortium.org/the-state-of-value-stream-report-2022
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About DevOps Institute:
DevOps Institute is dedicated to advancing the human elements of DevOps success. As a global member-based association, DevOps Institute is the go-to learning hub connecting IT practitioners, education partners, consultants, talent acquisition, and business executives to help pave the way to support digital transformation and the New IT. They help advance careers and support emerging practices within the DevOps community based on a human-centered SKIL Framework, consisting of Skills, Knowledge, Ideas, and Learning. All of their work, including accreditations, research, events, and continuous learning programs – is focused on providing the “human know-how” to modernize IT and make DevOps succeed.

Website: https://www.devopsinstitute.com/
Industry: Education, Information Technology
Company size: 10001+
Headquarters: Greater Miami Area, East Coast, Southern US
Founded: 2015
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About the host Elias:
Elias is President and VP of Sales at tribe29, Inc. He comes from a strategy consulting background, but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlon.

Get in touch with Elias via LinkedIn or email [email protected]
__________

Podcast Music

Music by Ströme, used by permission
‚Panta Rhei‘ written by Mario Schoenhofer
(c)+p 2022, Compost Medien GmbH & Co KG
www.stroeme.com
https://compost-rec.com/ 

Blockchain technologies and NFT present unique monitoring and observability challenges.

Andrew Burian, SRE Director at Dapper Labs, talks all things blockchain and observability with Elias, in today's episode of All Things Ops.


What's in it for you:

1. How Andrew manages the challenges of flexibly scaling companies from an IT perspective
2. The observability challenges in tracking NFT transactions via the crypto wallets
3. How Dapper Labs built their observability system to provide external developers with the necessary data on their blockchain
4. Which tools Dapper uses and promotes to their developer community to trace, store and distribute data


About Andrew:
Andrew is SRE Director at Dapper Labs. He founded its SRE team and developed the department into a full scale staff, offering cloud infrastructure, observability, release engineering, and security services to the product developments at scale. Andrew has been working in software development and cyber reliability engineering for about 10 years. His interest in technology began in high school. The first device he destroyed was his father's laptop.

Find Andrew on LinkedIn: https://www.linkedin.com/in/andrewburian/
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About Dapper Labs:
Dapper Labs is a consumer-focused flow blockchain product made for fun and games and supports digital collectables. The company behind NBA Top Shot brings NFTs and new forms of digital engagement to fans around the world. Dapper Labs has given consumer enthusiasts a real stake in the game by bringing them closer to the brands they love, building engaged and exciting communities for them to contribute to, and producing new pathways for them to become creators themselves.

Website: https://www.dapperlabs.com
Industry: Blockchain, Collectibles, Software, Virtual Goods
Company size: 250
Headquarters: Vancouver, British Columbia, Canada
Founded: 2018
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About the host Elias:
Elias is Director of International and Indirect Business at tribe29. He comes from a strategy consulting background, but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlon.

Get in touch with Elias via LinkedIn or email [email protected]
__________

Podcast Music

Music by Ströme, used by permission
‚Panta Rhei‘ written by Mario Schoenhofer
(c)+p 2022, Compost Medien GmbH & Co KG
www.stroeme.com
https://compost-rec.com/ 

The future is fully automated, thanks to AIOps – Right?

Richard Whitehead, Chief Evangelist and CTO of Moogsoft, chats with Elias about all things AIOps & automation, and gives his insight on human workforce necessity in the future of AI technologies.

What's in it for you:

1. The status quo of machine learning and AIOps on the way to autonomous operations
2. Why AI technologies were and are essential for ITOps
3. What organizations need to get started with AIOps & the potential of AIOps for your company
4. Why monitoring has become so accessible over the last 10 years
5. Richard’s thoughts on “full auto remediation” and complete automation


About Richard:
As Chief Evangelist, Richard brings a keen sense of what is required to build transformational solutions. He’s a DevOps Institute Ambassador, and serves on the DevNetwork AI/ML Advisory Board. A former CTO, and Technology VP, Richard brought new technologies to market, and was responsible for strategy, partnerships and product research. Richard served on Splunk’s Technology Advisory Board through their Series A, and more recently co-chaired the ONUG Monitoring & Observability Working Group. Richard holds three patents, and is considered dangerous with JavaScript.

Find Richard on LinkedIn: https://www.linkedin.com/in/richardwhitehead/
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About Moogsoft:
Moogsoft is the AIOps pioneer and leader delivering the most advanced domain-agnostic platform that enables DevOps, SRE, and ITOps teams to detect incidents early, know what’s wrong, and fix things faster. Backed by a team with decades of deep domain experience and 41 granted patents, with a further 31 pending, Moogsoft continues to innovate. Founded in 2012, Moogsoft has more than 150 customers worldwide including American Airlines, Fannie Mae, Fiserv, HCL Technologies, Uber and Yahoo.

Website: https://www.moogsoft.com/
Industry: Analytics, Enterprise Software, IT Infrastructure & Management, Machine Learning
Company size: 101 – 250
Headquarters: San Francisco Bay Area, West Coast, United States
Founded: 2012
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About the host Elias:
Elias is Director of International and Indirect Business at tribe29. He comes from a strategy consulting background, but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlon.

Get in touch with Elias via LinkedIn or email [email protected]
__________

Podcast Music

Music by Ströme, used by permission
‚Panta Rhei‘ written by Mario Schoenhofer
(c)+p 2022, Compost Medien GmbH & Co KG
www.stroeme.com
https://compost-rec.com/

IT Ops needs more representation of women – and it has a long way to go.

Today's guest Brenda Standridge, former Regional Director Data Center Operations at Google, chats to Elias about running data centers at “Google” scale, how IT could get more attractive for women, and more.

What's in it for you:

1. How IT Ops is changing in regard to the under-representation of women
2. What companies can do to make technical operations teams and roles more attractive for women
3. Brenda’s day-to-day as a regional director for data center technical operations
4. The challenges with running data centers at “Google” scale
5. Brenda’s number one leadership lesson for first-time leaders

About Brenda:
Brenda's career in technology spans working in many industries and roles, including a startup and large hyperscale companies including IBM and most recently Google. Huge passion for infrastructure, hard work and growing large teams who deploy, support and maintain through the entire technology life cycle resulted in growth opportunities for promotion to regional director at Google Data Centers. This included responsibilities for a substantial portion of Google's worldwide capacity. Cares deeply about creating a more diverse, equitable and inclusive environment for those most underrepresented in technology related roles, with many of her own experiences being the “only one” in leadership roles.

Find Brenda on LinkedIn: https://www.linkedin.com/in/brendastandridge/
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About the host Elias:
Elias is Director of International and Indirect Business at tribe29. He comes from a strategy consulting background, but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlon.

Get in touch with Elias via LinkedIn or email [email protected]
__________

Podcast Music

Music by Ströme, used by permission
‚Panta Rhei‘ written by Mario Schoenhofer
(c)+p 2022, Compost Medien GmbH & Co KG
www.stroeme.com
https://compost-rec.com/ 

Everyone's using the term AIOps – nobody really dives into what it means.

Today, Sean McDermott, CEO of Windward Consulting, and Elias talk all things AIOps.

What's in it for you:

1. How to define AIOps today – and where it's headed
2. The challenges companies face with AIOps
3. Best practices for getting started with AIOps
4. Which industries are at the forefront of operations today

About Sean:
Sean is President, CEO and Founder of Windward Consulting, an IT consulting firm specializing in IT operations and AIOps. He's also the host of the AIOps Evolution podcast. As CEO, Sean sets and manages the overall direction of the company, including service offerings, strategic partnerships, and overall company performance. Sean began his career with a government position in telecommunications. Sean designed most of the communications for the bureau, prisons, and attorneys. Sean had his first computer at 18, when in college, where he studied Electrical Engineering. He broke his first one a few years later.

Find Sean on LinkedIn: https://www.linkedin.com/in/seanmmcdermott/
Contact Sean via email: [email protected]
Sean's AIOps podcast: https://www.windward.com/learning-lab/aiops-podcast/
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About Windward Consulting:
Windward Consulting transforms organizations and creates solutions for clients. The company concentrates on four areas when it comes to operations management and IT service management: They are a lead partner with ServiceNow operations management, SecOps and AIOps. Another field includes monitoring, observability, and the space of data collection and event management.

Website: https://www.windward.com/
Industry: Consulting, Information Technology, Management Consulting
Company size: 51-100
Headquarters: Washington DC Metro Area, East Coast, Southern US
Founded: 1997
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About the host Elias:
Elias is Director of International and Indirect Business at tribe29. He comes from a strategy consulting background, but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlon.

Get in touch with Elias via LinkedIn or email [email protected]
__________

Podcast Music

Music by Ströme, used by permission
‚Panta Rhei‘ written by Mario Schoenhofer
(c)+p 2022, Compost Medien GmbH & Co KG
www.stroeme.com
https://compost-rec.com/ 

Some products solve a huge issue for their users. But sometimes, it is this big innovation that stands in the way of users adopting newer features.

The product falls victim to its own success.

Philipp Krenn, EMEA Team Lead at Elastic, shares how they dealt with it, and talks with Elias about Elastic's experience.

What's in it for you:
1. Why innovative products can fall victim to their own success
2. What changing licensing on Elastic and abandoning open source changed in Elastic’s community
3. What are the drivers behind adoption of cloud delivery for Elastic
4. Philipp’s thoughts on the benefits and trade-offs of observability players expanding into the security domain


About Philipp:
Philipp lives to demo interesting technology. Having worked as a web, infrastructure, and database engineer for over ten years, Philipp is now a developer advocate and EMEA team lead at Elastic — the company behind the Elastic Stack consisting of Elasticsearch, Kibana, Beats, and Logstash. Based in Vienna, Austria, he is constantly traveling Europe and beyond to speak and discuss open source software, search, databases, infrastructure, and security.

Find Philipp on LinkedIn: https://www.linkedin.com/in/philippkrenn/
Find him on Twitter: @xeraa
Find him on GitHub: https://github.com/xeraa
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About Elastic:
From the early days of Elasticsearch to how the ELK Stack came to be, a period of awesome (but chaotic) development, the introduction of the Elastic Stack, and a new era of search-based solutions for enterprise search, observability, and security. There’s a lot of goodness to unpack around Elastic.

Website: https://www.elastic.co/
Industry: Analytics, Cloud Computing, Open Source, SaaS, Search Engine, Software
Company size: 1001-5000
Headquarters: San Francisco Bay Area, Silicon Valley, West Coast
Founded: 2012
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About the host Elias:
Elias is Director of International and Indirect Business at tribe29. He comes from a strategy consulting background, but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlon.

Get in touch with Elias via LinkedIn or email [email protected]
__________

Podcast Music

Music by Ströme, used by permission
‚Panta Rhei‘ written by Mario Schoenhofer
(c)+p 2022, Compost Medien GmbH & Co KG
www.stroeme.com
https://compost-rec.com/ 

Challenges and solutions for intelligent incident alerting in IT Operations

In this episode of “All Things Ops”, host Elias Voelker talks to Ronald Czachara from Derdack about follow-the-sun IT operations, strategies to minimize false alerts to let your on-call engineers sleep, and more.

What's in it for you:

1. The four types of false alerts and how to avoid them
2. Advantages and challenges of follow-the-sun IT operations
3. How Covid forced On-Call management to modernize
4. Where dedicated alerting solutions have an edge over email or SMS

About Ronald:
Ron is one of the founders of Derdack and currently mainly responsible for Business Development and Go-to-Market of Derdack’s emerging SaaS product SIGNL4. With 25+ years of experience in deploying software and cloud solutions for mobile messaging, critical alerting and incident management in various industries and verticals, Ron belongs to the most knowledgeable people in the ICT industry. He studied physics and computer science at the Humboldt University, Berlin.

Find Ron on LinkedIn: https://www.linkedin.com/in/czachara/
Find him on Twitter: @roncza
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About Derdack:
Derdack® is a long-standing innovator for enterprise-class mobile alerting and alert management solutions. Our global customer list includes The Boeing Company, Daimler, BMW, Porsche and many other leading brands. With SIGNL4® we have reinvented mobile alerting and alert management for operations teams in IT, IoT, Industry 4.0 and other areas where swift response to critical events matters.

Website: https://www.derdack.com/ and https://www.signl4.com
Industry: Mobile Alerting and Incident Response
Headquarters: Potsdam, Germany & Glen Allen, VA, United States
Founded: 1999
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About the host:
Elias is Director of International and Indirect Business at tribe29. He comes from a strategy consulting background, but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlon.

Get in touch with Elias via LinkedIn or email [email protected] 
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Podcast Music

Music by Ströme, used by permission
‚Panta Rhei‘ written by Mario Schoenhofer
(c)+p 2022, Compost Medien GmbH & Co KG
www.stroeme.com
https://compost-rec.com/ 

What are the challenges of Kubernetes Monitoring, and what's the next big leap in DevOps?

In this episode of “All Things Ops”, our host Elias has a wide-ranging conversation with Logz.io CTO Jonah Kowall about the challenges of Kubernetes monitoring, the OpenTelemetry project, open source licensing, recent trends in DevOps and much more.

What's in it for you:

1. Jonah’s views on recent DevOps trends
2. Why Kubernetes monitoring is so hard to get right
3. The promise of the OpenTelemetry project
4. The intricacies of open-source licensing

About Jonah
Jonah Kowall a computer scientist and open-source contributor committing code to observability projects and such as OpenSearch, Jaeger, and OpenTelemetry. Throughout 15 years as a practitioner and manager across startups and large enterprises specialized in operations, security, and performance. In 2011 Jonah changed careers, moving to Gartner to focus on monitoring and observability, speaking and writing research globally for IT leaders and CIOs. In 2015 Jonah joined AppDynamics driving corporate development, product strategy, and vision. In 2020 Jonah joined Logz.io as CTO leading engineering, product strategy and partnership for their open-source based SaaS observability platform.

Find Jonah on LinkedIn: https://www.linkedin.com/in/jkowall/
Find him on Twitter: @jkowall
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About Logz.io
Logz.io is a leading cloud-native observability platform that enables engineers to use the best open source tools in the market without the complexity of operating, managing, and scaling them. Logz.io offers four products: Log Management compatible with ELK, Infrastructure Monitoring based on Prometheus, Distributed Tracing based on Jaeger, and an ELK compatible Cloud SIEM. These are offered as fully managed, integrated cloud services designed to help engineers monitor, troubleshoot and secure their distributed cloud workloads more effectively.

Website: https://www.logz.io
Industry: Analytics, AI, SaaS, Cloud Monitoring
Company size: 251 – 500
Headquarters: Boston, Massachusetts, United States
Founded: 2014
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About the host Elias:
Elias is Director of International and Indirect Business at tribe29. He comes from a strategy consulting background, but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlon.

Get in touch with Elias via LinkedIn or email [email protected]
__________

Podcast Music

Music by Ströme, used by permission
‚Panta Rhei‘ written by Mario Schoenhofer
(c)+p 2022, Compost Medien GmbH & Co KG
www.stroeme.com
https://compost-rec.com/