ITR - IT Reality

ITR - IT Reality

By Vince WoodNewsTechnologyTech News
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ITR - IT Reality episodes

  • "Anything Goes" April 2021

    Topics discussed:

    • HTownVinny visits the ER
  • BiWeekly VCDX Webcasts coming April 15th with @agmalanco & Ariel Sanchez Mora
    • SRM
  • Datacenter Design
  • Shared around the world in multiple languages
  • Ariel, VCDX in June 2022…
  • Veeam Vanguard Program is awesome.
  • Raspberry Pi Retro gaming project.
  • 7 year old installs ESXi & learns some key IT concepts
  • PizzaWars
  • New York vs Florida
  • Spirit Airlines
  • Scuola going for CKA and all major cloud certs
  • Covid Learning/certification
  • Ariel’s take on Ticket Systems
    • Question from Brad on KPI’s
  • How to handle In Scope vs Out of Scope support requests?
    • Policy driven efforts
  • Existing deadlines have to be honored but give short advice in response
  • Satisfying Business Auditors
  • Compliance vs Security
  • Backup/DR Testing
  • Organizational expectations/Lessons Learned
    • 1 hr 4 min
  • ITR on JobHunting, Part 4

    Topics discussed:

    • Salary negotiations
  • Negotiations in general
  • Corey Quinn
  • Workforce laws

    • Links mentioned in this episode:

    • Corey Quinn, In your first 2 weeks...
  • Corey Quinn, How to apply for jobs…
  • Global Knowledge IT Skills and Salary Report
  • IT Salary Report 2021: 80 IT Jobs in 400 U.S. Metropolitan Areas, 20 Industry Sectors
  • Never split the difference, Chris Voss
  • Corey Quinn non compete
  • Entry level jobs from Diversify Tech
  • All Diversify Tech jobs here
  • A list of ethical tech job lists
  • The NonLinear Project is a free newsletter that has ongoing curated remote-only job listings
  • Robert Half salary guide
  • US Bureau of Labor Statistics
  • Salary.com salary guide
    • 1 hr 13 min
  • ITR on Hands-on Learning with William Lam

    Topics discussed:

    • Intro to William Lam
  • Methods of Learning VMware products
  • HomeLab Deep Dive
    • Hardware options
  • Software & licensing
  • The Quiz

    • Links mentioned in this episode:

    • William automated vSphere with Kubernetes
  • VMware Hands On Labs
  • The vExpert Program
  • VMUG Advantage
  • VMware Lightning Labs
    • 1 hr 26 min
  • Ticket Systems... They're everywhere & you need one.

    Topics discussed:

    • Ticket system options
    • Spiceworks
  • JIRA/Atlasian
  • ZenDesk
  • Kaseya
  • FreshService / FreshDesk
  • Kayako
  • SalesForce
  • IssueTrak
  • Henry’s Favorite: Happy fox?
  • The one Henry hates: Service NOW!
  • Paper based?
  • Emails AKA your inbox?
  • Custom made ticket systems
  • Why they matter
    • Minimal staff
  • Issue tracking / history
  • Common interface
  • Human brains forget stuff
  • User Training. Stepping stone to further user training...
  • Use Cases
    • IT orgs
  • Service Providers
  • Other Business units work tracking?
  • Individual work management?
  • Request handling due to automated ticket creation
  • He said / She said tracking...
  • Feature sets
    • Integrations with other systems
  • Workflows
  • Remote control
  • Phone System entry
  • Email acceptance
  • Web Based vs Web exposed
  • How to be successful using them
    • Cleanup of tickets as well as environment management
  • Notes/comments about users/objects/issues
  • Internal Processes
  • Resolution documentation
  • Experience navigating ticket systems
  • How to Manage them
    • RH: Be patient, adoption can take 6 months
  • Top down management is key. Upper levels need to back the implementing group
  • Metrics are not the end all be all. Consider context when managing
  • Labor management
    • 1 hr 1 min
  • ITR on JobHunting, Part 3

    Continuing our series on JobHunting, in part 3, we focus on the interview bringing back fan favorites Leon Adato, and Chrystal Taylor.

    Topics discussed:

    • Interview questions are largely BS. You can play the game, but you can also Kobiyashi Maru it.
  • Sell yourself?
  • Active Listening
  • What it's like on the other side, aka the Hiring Manager/Interviewer
  • Transferable skills
  • Now you get to ask the question? “What questions do you have for us?”

    • Links mentioned in this episode:

    • Never split the difference - Chris Vosshow
  • Real Job Talk
  • Diversify Tech newsletter
  • Black Tech Pipeline @BTPipeline
    • 1 hr 22 min
  • ITR on Veeam Vanguard

    Topics discussed:

    • What is the Veeam Vanguard Program
    • Sub Program “Legends”
  • How to be inclusive but keep the group appropriately sized?
  • What are the benefits (Veeam perspective)
  • What are the benefits (Vanguard perspective)
  • Why do you want to be a Vanguard (perks aren’t everything)
  • What does Veeam look for continued inclusion
  • How to find/interact with a Vanguard?

    • Links mentioned in this episode:

    • Veeam Vanguard
  • Veeam Legends
    • 56 min
  • Welcome Marino Wijay & Let's talk VMware Tanzu

    This week we welcome Marino Wijay(@virtualized6ix) to the podcast to share some of his career story as well as some insifght into the VMware Tanzu product.

    Topic list:

    • Job growth
  • Career pivot
  • Multi-cloud
  • Tanzu? Tahnzu?
  • MTU, Jumbo frames, and the worse part of Networking (ISCSI)
  • The Quiz
    • 1 hr 7 min
  • ITR on Job Hunting, Part 2

    This week we welcome Chrystal Taylor, to discuss job hunt and those “harder” skillset. Apparently she left the door cracked, cause Leon Adato came too..

    vExpert #vCommunity #JobHunt

    Topics discussed:

    • SoftSkills
  • Learning Skills
  • Finding that Job
  • Negotiating Salary
  • Initiative
  • Learning things

    • Links mentioned in this episode:

    • https://twitter.com/girlgerms/status/1363687969333280768
  • https://twitter.com/QuinnyPig/status/1113102554118881281
  • https://www.adatosystems.com
  • http://THWACK.com
    • 1 hr 19 min
  • ITR Welcomes Kyle Ruddy

    This week we are extremely happy to welcome Kyle Ruddy to the podcast to discuss PowerShell, automation, and Kyle’s amazing beard. Oh and Joe Houghes shows up for some reason...

    Topics discussed:

    1. Community Growth
  • Scripting
  • Working from pharmacy to Computers

    • Links mentioned in this episode:

    • Learn.Hashicorp.com
  • Kyle's Bang Phase
    • 1 hr 21 min
  • ITR on JobHunting, Part 1

    This week, Nathan, Vince, & Leon discuss JobHunting and the mental mindset that we think one needs to employ to be successful.

    Topics discussed:

    • At-Will Employment
  • Mental Mindset
  • needs/wants list
  • Overcoming Obstacles
  • 10x engineers
  • The Quiz

    • Links mentioned in this episode:

    • Dryers English on Audible
  • North Coast Job Seekers Group
  • Join Our Slack space!
    • 1 hr 18 min

About ITR - IT Reality

From the publisher's feed

ITR is a conversational podcast about IT beyond the Marketing / Sales pitch. Topics will be primarily, but not limited to, tech found within businesses. We will be sharing conversations with IT Pros…