This episode has been previously aired by the Michigan Business Network

By Michigan Business Network tradition, Chris Holman welcomes a new content contributor to the network. Finding out about their credentials and their topic. This kicks off an MBN mini-series. The welcome will be followed by six full episodes of topical content needed by the business community in 2026.

For segment five of the launch:The video introduces “It’s a People Problem,” a show on the Michigan Business Network hosted by Fathy. The program focuses on the inherent challenges of communication in both daily life and business settings. The host argues that even when individuals appear to agree, they often fail to truly listen or understand one another because of their personal lenses and perceptions. This baseline difficulty is further complicated by the rapid pace of technology and the complexities of diversity, which can lead to more connection points but fewer genuine human connections.This video features a discussion between host Fathy and Hannah Winright, the operations manager at 7C Lingo, regarding the complex role of communication in the language services industry. Winright describes her role as managing diverse communication channels between clients—such as hospitals and courts—and a global team of interpreters and translators. She highlights the challenge of balancing varied cultural expectations, noting that while some clients feel they are rushing with a week’s notice, others expect immediate service on the same business day.A significant portion of the conversation focuses on maintaining a “human element” in an increasingly digital and virtual work environment. Winright emphasizes the importance of “reading between the lines” and drawing on professional experience to understand a client’s true needs rather than just following a generic request. She also reflects on her personal growth regarding Cultural Intelligence (CQ), admitting that she had to move past an ethnocentric mindset of expecting everyone to share her traditionally Western values of punctuality and precision to become a more effective communicator.Key Takeaways:

* Diverse Client Expectations: Communication in language services involves managing vastly different norms regarding timelines and service urgency.

* Beyond the “One-Size-Fits-All” Approach: Success in operations requires tailoring interactions to specific locations and individuals rather than using a standardized method.

* The Importance of Experience: Effectively deciphering virtual communications, like emails, often requires professional experience to understand what a client truly needs to be successful.

* Cultural Intelligence (CQ) Growth: Recognizing and moving past one’s own cultural biases and “ethnocentric” expectations is essential for effective global communication.» Visit MBN website: www.michiganbusinessnetwork.com/» Subscribe to MBN’s YouTube:

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