This episode has been previously aired by the Michigan Business Network

By Michigan Business Network tradition, Chris Holman welcomes a new content contributor to the network. Finding out about their credentials and their topic. This kicks off an MBN mini-series. The welcome will be followed by six full episodes of topical content needed by the business community in 2026.

For segment five of the launch:The video introduces “It’s a People Problem,” a show on the Michigan Business Network hosted by Fathy. The program focuses on the inherent challenges of communication in both daily life and business settings. The host argues that even when individuals appear to agree, they often fail to truly listen or understand one another because of their personal lenses and perceptions. This baseline difficulty is further complicated by the rapid pace of technology and the complexities of diversity, which can lead to more connection points but fewer genuine human connections.This video features a discussion between host Fathy and Hannah Winright, the operations manager at 7C Lingo, regarding the complex role of communication in the language services industry. Winright describes her role as managing diverse communication channels between clients—such as hospitals and courts—and a global team of interpreters and translators. She highlights the challenge of balancing varied cultural expectations, noting that while some clients feel they are rushing with a week’s notice, others expect immediate service on the same business day.A significant portion of the conversation focuses on maintaining a “human element” in an increasingly digital and virtual work environment. Winright emphasizes the importance of “reading between the lines” and drawing on professional experience to understand a client’s true needs rather than just following a generic request. She also reflects on her personal growth regarding Cultural Intelligence (CQ), admitting that she had to move past an ethnocentric mindset of expecting everyone to share her traditionally Western values of punctuality and precision to become a more effective communicator.Key Takeaways:

* Diverse Client Expectations: Communication in language services involves managing vastly different norms regarding timelines and service urgency.

* Beyond the “One-Size-Fits-All” Approach: Success in operations requires tailoring interactions to specific locations and individuals rather than using a standardized method.

* The Importance of Experience: Effectively deciphering virtual communications, like emails, often requires professional experience to understand what a client truly needs to be successful.

* Cultural Intelligence (CQ) Growth: Recognizing and moving past one’s own cultural biases and “ethnocentric” expectations is essential for effective global communication.» Visit MBN website: www.michiganbusinessnetwork.com/» Subscribe to MBN’s YouTube:

/ @michiganbusinessnetworkmbn » Like MBN: www.facebook.com/mibiznetwork» Follow MBN: twitter.com/MIBizNetwork/» MBN Instagram: www.instagram.com/mibiznetwork/MBN has a valid license to use this audio from Pixabay under the Pixabay License, which allows free commercial use without attribution.Track: “Podcast Interview Intro Music”Source: https://pixabay.com/music/smooth-jazz...Licensor: HitsLabDownload date: March 10, 2026a.k.a. : “the funk” HitsLab Audio“PIXABAY LICENSE CERTIFICATE==============================================This document confirms the download of an audio file pursuant to the Content License as defined in the Pixabay Terms of Service available at https://pixabay.com/service/terms/Licensor’s Username:https://pixabay.com/users/hitslab-473...Licensee:u_jwyurrpk0kAudio File Title:Podcast Interview Intro MusicAudio File URL:https://pixabay.com/music/smooth-jazz...Audio File ID:397245Date of download:2026-03-10 19:15:05 UTCPixabay, a Canva Germany GmbH brandPappelallee 78/7910437 BerlinGermanyPixabay is a user-contributed stock content website. The above-named Licensor is responsible for this audio file. Pixabay monitors uploaded audio files only to a reasonable extent. Pixabay cannot be held responsible for the acts or omissions of its users and does not represent or warrant that any required third-party consents or licenses have been obtained.For any queries related to this document, please contact Pixabay via [email protected].==== THIS IS NOT A TAX RECEIPT OR INVOICE ====

This episode has been previously aired by the Michigan Business Network

By Michigan Business Network tradition, Chris Holman welcomes a new content contributor to the network. Finding out about their credentials and their topic. This kicks off an MBN mini-series. The welcome will be followed by six full episodes of topical content needed by the business community in 2026.This time around, Chris welcomes Fathy Shetiah, Founder, President & CEO, 7C Lingo, Lansing, MI. He’s a first-generation immigrant, embodies the entrepreneurial spirit, and has spent his life in Michigan. Moving to the US at 14, he faced language and cultural barriers. Fathy founded 7C Lingo in 2007 to address the need for language and culture accommodations. 7C Lingo now specializes in cross-cultural communication, training, and language services. Fathy is a certified CQ Facilitator and passionate about reducing cross-cultural barriers and building connections in the global community.For segment four of the launch:The video introduces "It’s a People Problem," a show on the Michigan Business Network hosted by Fathy. The program focuses on the inherent challenges of communication in both daily life and business settings. The host argues that even when individuals appear to agree, they often fail to truly listen or understand one another because of their personal lenses and perceptions. This baseline difficulty is further complicated by the rapid pace of technology and the complexities of diversity, which can lead to more connection points but fewer genuine human connections.In this video from the Michigan Business Network's show "It's a People Problem," host Fathy welcomes guest Mandy Mann, an engagement strategist at 7C Lingo. Mann shares her professional journey, which includes studying entrepreneurship and sign language at Central Michigan University, before spending eight years at a sister company of Biggby Coffee where she rose to the position of director of operations. The discussion focuses on the complexity of modern communication and the importance of adapting one's style to different audiences and environments.Mann contrasts the high-speed, direct communication required in the retail and quick-service industry with the more deliberate, professional style she utilizes at 7C Lingo. She notes that while technology is designed to make communication easier, the abundance of options can sometimes act as a hindrance, causing people to lose sight of the human on the other side of the screen. The conversation concludes with an exploration of "cultural intelligence," which Mann describes as the ability to recognize misunderstandings and consciously shift communication styles in real-time based on the audience.Key Takeaways:

* Communication Context Matters: The pace and directness of communication must adapt to the industry, such as the rapid, task-oriented style of retail versus the more thoughtful and professional approach required in corporate settings.

* The Technology Paradox: While technology aims to improve accessibility, it can create a distancing effect that requires a conscious effort to maintain a "human element" through real-time, face-to-face practice.

* Information Overload: Modern communicators must navigate a "storm of complexity" filled with noise, distractions, and an overwhelming amount of data, making it difficult to ensure messages are clear and actionable.

* Cultural Intelligence (CQ): Successful communication involves "culturally shifting" in real-time to adjust how a message is articulated based on the specific background or role of the person receiving it.» Visit MBN website: www.michiganbusinessnetwork.com/» Subscribe to MBN’s YouTube:

/ @michiganbusinessnetworkmbn » Like MBN: www.facebook.com/mibiznetwork» Follow MBN: twitter.com/MIBizNetwork/» MBN Instagram: www.instagram.com/mibiznetwork/MBN has a valid license to use this audio from Pixabay under the Pixabay License, which allows free commercial use without attribution.Track: “Podcast Interview Intro Music”Source: https://pixabay.com/music/smooth-jazz...Licensor: HitsLabDownload date: March 10, 2026“PIXABAY LICENSE CERTIFICATE==============================================This document confirms the download of an audio file pursuant to the Content License as defined in the Pixabay Terms of Service available at https://pixabay.com/service/terms/Licensor’s Username:https://pixabay.com/users/hitslab-473...Licensee:u_jwyurrpk0kAudio File Title:Podcast Interview Intro MusicAudio File URL:https://pixabay.com/music/smooth-jazz...Audio File ID:397245Date of download:2026-03-10 19:15:05 UTCPixabay, a Canva Germany GmbH brandPappelallee 78/7910437 BerlinGermanyPixabay is a user-contributed stock content website. The above-named Licensor is responsible for this audio file. Pixabay monitors uploaded audio files only to a reasonable extent. Pixabay cannot be held responsible for the acts or omissions of its users and does not represent or warrant that any required third-party consents or licenses have been obtained.For any queries related to this document, please contact Pixabay via [email protected].==== THIS IS NOT A TAX RECEIPT OR INVOICE ====

This episode has been previously aired by the Michigan Business Network

By Michigan Business Network tradition, Chris Holman welcomes a new content contributor to the network. Finding out about their credentials and their topic. This kicks off an MBN mini-series. The welcome will be followed by six full episodes of topical content needed by the business community in 2026.

For segment three of the launch:The video introduces "It’s a People Problem," a show on the Michigan Business Network hosted by Fathy. The program focuses on the inherent challenges of communication in both daily life and business settings. The host argues that even when individuals appear to agree, they often fail to truly listen or understand one another because of their personal lenses and perceptions. This baseline difficulty is further complicated by the rapid pace of technology and the complexities of diversity, which can lead to more connection points but fewer genuine human connections.To navigate these challenges, the show utilizes the framework of Cultural Intelligence (CQ). The host explains that CQ is not just about being "nice," but is a learnable skill that allows individuals to adapt, grow, and communicate effectively when things are difficult or misunderstood. By focusing on the "people behind the system," the show aims to build better leaders and neighbors for tomorrow across local, national, and global communities.Key Takeaways:

* Shared Language vs. Shared Understanding: Having a common language does not guarantee a shared understanding; personal perceptions and definitions of concepts like "urgent" or "respect" vary between individuals.

* The Human Factor in Systems: Often, the breakdown in a process is not the system itself, but the lack of attention given to the humans responsible for executing those systems.

* Impact of Technology and Diversity: While technology and diversity are beneficial, they introduce complexities such as rushing and cultural differences that can hinder deep listening and true connection.

* Cultural Intelligence (CQ) as an "Upgrade": CQ is presented as a necessary tool for adapting to a complex world, helping people sync their communication and navigate tough interactions.

* Empowering Future Generations: A major goal of the show is to provide a platform for the younger generation to share their perspectives while teaching them CQ to ensure everyone is on the same playing field.

» Visit MBN website: www.michiganbusinessnetwork.com/» Subscribe to MBN’s YouTube:

/ @michiganbusinessnetworkmbn » Like MBN: www.facebook.com/mibiznetwork» Follow MBN: twitter.com/MIBizNetwork/» MBN Instagram: www.instagram.com/mibiznetwork/MBN has a valid license to use this audio from Pixabay under the Pixabay License, which allows free commercial use without attribution.Track: “Podcast Interview Intro Music”Source: https://pixabay.com/music/smooth-jazz...Licensor: HitsLabDownload date: March 10, 2026“PIXABAY LICENSE CERTIFICATE==============================================This document confirms the download of an audio file pursuant to the Content License as defined in the Pixabay Terms of Service available at https://pixabay.com/service/terms/Licensor’s Username:https://pixabay.com/users/hitslab-473...Licensee:u_jwyurrpk0kAudio File Title:Podcast Interview Intro MusicAudio File URL:https://pixabay.com/music/smooth-jazz...Audio File ID:397245Date of download:2026-03-10 19:15:05 UTCPixabay, a Canva Germany GmbH brandPappelallee 78/7910437 BerlinGermanyPixabay is a user-contributed stock content website. The above-named Licensor is responsible for this audio file. Pixabay monitors uploaded audio files only to a reasonable extent. Pixabay cannot be held responsible for the acts or omissions of its users and does not represent or warrant that any required third-party consents or licenses have been obtained.For any queries related to this document, please contact Pixabay via [email protected].==== THIS IS NOT A TAX RECEIPT OR INVOICE ====

This episode has been previously aired by the Michigan Business Network

By Michigan Business Network tradition, Chris Holman welcomes a new content contributor to the network. Finding out about their credentials and their topic. This kicks off an MBN mini-series. The welcome will be followed by six full episodes of topical content needed by the business community in 2026.This time around, Chris welcomes Fathy Shetiah, Founder, President & CEO, 7C Lingo, Lansing, MI. He’s a first-generation immigrant, embodies the entrepreneurial spirit, and has spent his life in Michigan. Moving to the US at 14, he faced language and cultural barriers. Fathy founded 7C Lingo in 2007 to address the need for language and culture accommodations. 7C Lingo now specializes in cross-cultural communication, training, and language services. Fathy is a certified CQ Facilitator and passionate about reducing cross-cultural barriers and building connections in the global community.For this second segment, by tradition, Fathy interviews MBN's Chris Holman. In that conversation, they cover topics including:Welcome to 'It's A People Problem, ' Chris. What are your general perceptions of the CQ topic?You've had a great career. Give some perspective, where was the CQ topic, or how did businesses deal with it in the 1980s?How has CQ evolved for you over the years?Where do you see CQ now in the mid 2020s?In the conversation, Chris Holman joins Fathy Shetiah on 'It’s A People Problem' to explore how cultural intelligence (CQ) has evolved in the workplace—and why it matters more than ever today.Drawing on decades of experience, Chris reflects on how businesses in the 1980s approached culture and communication, often expecting workers to simply adapt. He contrasts that with today’s global, interconnected environment, where understanding diverse backgrounds is essential to building strong, productive teams.Through real-world stories—including lessons learned from international business in Japan and China—Chris highlights how small cultural missteps can have big consequences. More importantly, he explains how awareness, open communication, and intentional leadership can turn cultural differences into a competitive advantage.The conversation also emphasizes the role of technology in shrinking the world, increasing the need for leaders to develop stronger cultural awareness and communication skills. As teams become more diverse, success depends less on individual talent and more on how well people work together.If you’re a business leader, manager, or entrepreneur navigating today’s workforce, this episode offers practical insights on improving team dynamics, strengthening communication, and driving better results through cultural intelligence.» Visit MBN website: www.michiganbusinessnetwork.com/» Subscribe to MBN’s YouTube:

/ @michiganbusinessnetworkmbn » Like MBN: www.facebook.com/mibiznetwork» Follow MBN: twitter.com/MIBizNetwork/» MBN Instagram: www.instagram.com/mibiznetwork/MBN has a valid license to use this audio from Pixabay under the Pixabay License, which allows free commercial use without attribution.Track: “Podcast Interview Intro Music”Source: https://pixabay.com/music/smooth-jazz...Licensor: HitsLabDownload date: March 10, 2026“PIXABAY LICENSE CERTIFICATE==============================================This document confirms the download of an audio file pursuant to the Content License as defined in the Pixabay Terms of Service available at https://pixabay.com/service/terms/Licensor’s Username:https://pixabay.com/users/hitslab-473...Licensee:u_jwyurrpk0kAudio File Title:Podcast Interview Intro MusicAudio File URL:https://pixabay.com/music/smooth-jazz...Audio File ID:397245Date of download:2026-03-10 19:15:05 UTCPixabay, a Canva Germany GmbH brandPappelallee 78/7910437 BerlinGermanyPixabay is a user-contributed stock content website. The above-named Licensor is responsible for this audio file. Pixabay monitors uploaded audio files only to a reasonable extent. Pixabay cannot be held responsible for the acts or omissions of its users and does not represent or warrant that any required third-party consents or licenses have been obtained.For any queries related to this document, please contact Pixabay via [email protected].==== THIS IS NOT A TAX RECEIPT OR INVOICE ====

This episode has been previously aired by the Michigan Business Network

By Michigan Business Network tradition, Chris Holman welcomes a new content contributor to the network. Finding out about their credentials and their topic. This kicks off an MBN mini-series. The welcome will be followed by six full episodes of topical content needed by the business community in 2026.This time around, Chris welcomes Fathy Shetiah, Founder, President & CEO, 7C Lingo, Lansing, MI. He’s a first-generation immigrant, embodies the entrepreneurial spirit, and has spent his life in Michigan. Moving to the US at 14, he faced language and cultural barriers. Fathy founded 7C Lingo in 2007 to address the need for language and culture accommodations. 7C Lingo now specializes in cross-cultural communication, training, and language services. Fathy is a certified CQ Facilitator and passionate about reducing cross-cultural barriers and building connections in the global community.For this segment, their conversation covers Chris and Fathy’s conversation:Welcome, Fathy. We’ve interviewed you a couple of times for the Michigan Business Beat, but are now welcoming you as a Show host of ‘It’s A People Problem’. Tell the Michigan business community about your career and your knowledge about Cultural Intelligence?Remind us about what Cultural Intelligence is? So, you will be sharing a Mini-Series on MBN this year, Cultural Intelligence or CQ. Tell us about that? Why is this a critical business subject in 2026? Will you be having guests or just sharing your knowledge base on the topic?» Visit MBN website: www.michiganbusinessnetwork.com/» Subscribe to MBN’s YouTube:

/ @michiganbusinessnetworkmbn » Like MBN: www.facebook.com/mibiznetwork» Follow MBN: twitter.com/MIBizNetwork/» MBN Instagram: www.instagram.com/mibiznetwork/MBN has a valid license to use this audio from Pixabay under the Pixabay License, which allows free commercial use without attribution.Track: “Podcast Interview Intro Music”Source: https://pixabay.com/music/smooth-jazz...Licensor: HitsLabDownload date: March 10, 2026“PIXABAY LICENSE CERTIFICATE==============================================This document confirms the download of an audio file pursuant to the Content License as defined in the Pixabay Terms of Service available at https://pixabay.com/service/terms/Licensor’s Username:https://pixabay.com/users/hitslab-473...Licensee:u_jwyurrpk0kAudio File Title:Podcast Interview Intro MusicAudio File URL:https://pixabay.com/music/smooth-jazz...Audio File ID:397245Date of download:2026-03-10 19:15:05 UTCPixabay, a Canva Germany GmbH brandPappelallee 78/7910437 BerlinGermanyPixabay is a user-contributed stock content website. The above-named Licensor is responsible for this audio file. Pixabay monitors uploaded audio files only to a reasonable extent. Pixabay cannot be held responsible for the acts or omissions of its users and does not represent or warrant that any required third-party consents or licenses have been obtained.For any queries related to this document, please contact Pixabay via [email protected].==== THIS IS NOT A TAX RECEIPT OR INVOICE ====